Part-Time Member Services Advisor

Mainstreet Credit Union; Mount Brydges; On-site; CAD 28,000 - 34,000; Part time

Benefits offered by this job

Living Wage employer

Cooperative workplace

Work-life balance

Benefits package

Training opportunities

Job summary

Mainstreet Credit Union in Mount Brydges, Ontario is seeking a part-time Customer Service Representative to deliver friendly, efficient service and guidance to members. You will respond to inquiries, process transactions, and help members use products that meet their needs.

The role emphasizes CRM usage, accuracy, and teamwork, with opportunities for training and advancement and a flexible work environment in a branch setting.

Qualifications

• Demonstrated customer service skills.
• Ability to listen for member needs and match with appropriate business solutions (cross selling).
• Friendly, enthusiastic attitude.
• Commitment to continuous personal improvement; basic level computing skills.
• Demonstrated propensity for thoroughness and accuracy.

Responsibilities

• Understand member needs and provide prompt, courteous advice and service.
• Use CRM to recognize opportunities and make referrals to advice staff.
• Provide information to help members make informed decisions about transactions.
• Accurately process member transactions and promote self-serve options.
• Process MasterCard applications and identify overdraft protection opportunities.
• Maintain cash limits and adhere to risk policies.

Skills

Customer service

Active listening

Cross-selling

Friendly attitude

Basic computing skills

Accuracy

Job description

Mainstreet Credit Union in Mount Brydges, Ontario is seeking a part-time Customer Service Representative to deliver friendly, efficient service and guidance to members. You will respond to inquiries, process transactions, and help members use products that meet their needs.

The role emphasizes CRM usage, accuracy, and teamwork, with opportunities for training and advancement and a flexible work environment in a branch setting.