Member Services Representative- St. Georges Branch

Assiniboine Credit Union Limited; Saint Georges; Hybrid; CAD 21,000 - 30,000; Part time

Job summary

Assiniboine Credit Union Limited is seeking a part-time Member Services Representative at St. Georges Branch to deliver a consistent member experience in person and via digital channels.

You will handle transactions, assist with digital banking needs, and connect members to the right specialists in a collaborative team environment. The role emphasizes courteous service, accuracy, and knowledge of credit union products, with a focus on member privacy and security in a busy on-site setting at St.

Qualifications

• Minimum grade twelve diploma with relevant experience or equivalent
• Strong cash handling and accuracy in transactions
• Excellent customer service and relationship-building skills
• Effective written and verbal communication in a team environment
• Knowledge of banking products and policies is an asset

Responsibilities

• Provide courteous, professional service to members in person, by phone, and digitally
• Promote and assist with digital banking and self-serve options
• Process deposits, withdrawals, bill payments, cheques, and other transactions
• Assist with opening/closing vault, ATM, and cash recycler duties as required
• Greet members and support lobby management while guiding them to the right Advisor
• Identify member goals and connect to appropriate specialist resources
• Achieve personal targets and support branch team success
• Resolve member inquiries and complaints with first-contact resolution when possible
• Follow internal controls and privacy/security policies to protect member data

Skills

Cash handling

Customer service

Communication

Attention to detail

Problem solving

Computer applications

Credit union products

Education

Grade twelve diploma

Job description

Member Services Representative- St. Georges Branch

Job Category: Banking - Customer Service & Advice

Requisition Number: MEMBE002271

• Posted : September 22, 2026
• Part-Time
• On-site

Locations

Showing 1 location

St. Georges, MB R0E1V0, CAN

Description

Reporting to the Manager, Member Service or Assistant Branch Manager, the Member Service Representative plays a key role in delivering a consistent and compelling member experience at ACU. The Member Service Representative supports members with their day to day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU. Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members.

KEY ACCOUNTABILITIES

• Written and verbal French fluency would come in handy but is not required
• Provides a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
• Promotes, educates, and assists members with their digital banking needs.
• Provides transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
• Assists with opening and closing duties of the vault, ATM, and cash recycler units as required.
• Supports lobby management, greeting members warmly on arrival.
• Through discovery, identifies members’ goals and needs and connects them to the right Advisor to serve their immediate and future needs in all interactions on the frontline and during lobby management.
• Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
• Resolves member complaints with an aim for first contact resolution and referring complex issues when needed.
• Observes and adheres to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safe guarding, frauds, forgeries and robbery procedures.
• Demonstrates understanding of ACU’s commitment to values-based banking, respectful workplace, and Diversity, equity and inclusion.
• Maintains privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.

*Please note: St. Georges Branch is closed on Wednesdays.

QUALIFICATIONS

Education and experience

The competencies for this position would require a minimum grade twelve diploma, plus two to three years job related experience or an equivalent combination of education and experience.

Key Occupational Skills

• Cash handling experience including counting cash and balancing cash flows
• Excellent customer service experience and a strong team player
• Effective communication skills with a focus on building relationships
• Proven track record in completing tasks with high accuracy and attention to detail
• Effective problem solving skills with ability to prioritize and multitask
• Proven experience with various computer applications
• Knowledge of credit union products and services, policies and procedures is an asset

WHO WE ARE?

As a Certified B Corporation® and one of Manitoba’s Top Employers (2024), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine Credit Union means that you’ll be working for an organization that:

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is focused on social and environmental responsibility,
• supports employees through training programs and long-term career development,
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.