Bilingual Member Services Representative - Floater

Assiniboine Credit Union Limited; Winnipeg; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health and dental benefits

Matched pension

3 weeks vacation

Job summary

Assiniboine Credit Union is hiring a Permanent Full Time Bilingual Member Services Representative-Floater in Winnipeg, MB. The role is 37.5 hours per week with evening and weekend availability and rotation across branches.

You will handle daily transactions, digital banking guidance, and member inquiries, contributing to member satisfaction and retention while supporting ACU’s values-based banking and community focus.

Qualifications

• Proficiency in English and French (written and spoken).
• Strong communication and relationship-building skills.
• Experience handling cash and balancing cash flows.

Responsibilities

• Deliver high-quality member service in person and via phone, including digital banking guidance.
• Identify member needs and refer to the appropriate advisor for financial solutions.
• Promote digital-first tools and technology to members.
• Process deposits, withdrawals, bill payments, and cash handling tasks.
• Assist with vault, ATM, and cash recycler operations and branch logistics.

Skills

Bilingual English/French

Customer service

Cash handling

Communication

Relationship building

Multitasking

Education

Grade twelve diploma + 2-3 years experience

Tools

Computer applications

Job description

Job Category: Banking - Customer Service & Advice

Requisition Number: MEMBE002262

• Posted : September 21, 2026
• Full-Time

Locations

Showing 1 location

Provencher Branch
205 Provencher Blvd
Winnipeg, MB R2H 0G4, CAN

Assiniboine Credit Union is hiring for the position of a Permanent Full Time Bilingual Member Services Representative-Floater.

About this opportunity:

• The Permanent Full Time Bilingual Member Services Representative-Floater (English and French) is a full-time position (37.5 hours per week)
• Availability to work evenings and weekends is a requirement for this role
• This position will be required to work at different branches within the city of Winnipeg. The successful candidates will be required to rotate among different branches within the city of Winnipeg.
• The position offers a competitive compensation plan, including health and dental benefits, matched pension, and 3 weeks of vacation.
• The role is an ideal place to start your career in financial services, with the opportunity for development and growth into a variety of roles at ACU based on your unique skills and aspirations.

Responsibilities:

As a Member Services Representative-Floater you will play a key role in delivering consistent and compelling member experience at ACU. The Member Service Representative supports members with their day-to-day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU. Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members, and champions/ supports Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity.

The Bilingual Member Services Representative-Floater:

• Provide a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
• Engage members in meaningful conversations- both in person and over the phone to uncover their goals and needs, provide thoughtful guidance, and connect them with the appropriate Advisor for support with immediate and future financial needs, including relevant referrals for ACU’s products and services.
• Promote, educates and assists members with a digital-first mindset and technological solutions.
• Provide transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
• Assist with opening and closing duties of the vault, ATM, and cash recycler units as required.
• Support lobby management, greeting members warmly on arrival. Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
• Resolve member complaints with an aim for first contact resolution and referring complex issues when needed.
• Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safeguarding, frauds, forgeries and robbery procedures.
• Demonstrate understanding of ACU’s commitment to values-based banking, shared value, respectful workplace, and Diversity, equity and inclusion.
• Maintain privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.
• Keep current on best practices, business trends and potential problems, issues and changes in the financial services industry, and other external forces.
• Responsible for compliance and risk management, through the execution of internal policies and procedures, always maintain ongoing compliance with regulatory and legislative requirements.
• Ensure that all programs, policies and process are implemented in a manner that supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.

Qualifications:

Education and Experience

The competencies for this position would require a minimum grade twelve diploma, plus two to three years job-related experience or an equivalent combination of education and experience. Previous customer service experience is an asset.

To do this job, you should have:

• Proficiency in French and English is required, both written and verbal (intermediary is fine)
• Strong communication skills with a focus on building relationships
• Cash handling experience including counting cash and balancing cash flows
• Excellent customer service experience and a strong team player
• Ability to identify member needs and recommend appropriate products or services, supporting sales growth and member engagement
• Proven track record in completing tasks with high accuracy and attention to detail
• Effective problem-solving skills with ability to prioritize and multitask
• Proven experience with various computer applications
• Knowledgeofcredit union products and services, policies and procedures is an asset

WHO WE ARE?

As a Certified B Corporation® and one of Manitoba’s Top Employers (2024), the culture at Assiniboine Credit Union / Caisse Assiniboine is supportive of the individual while focused on the greater community. With the widest geographic reach of any credit union in Manitoba, you’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine means that you’ll be working for a uniquely Manitoban credit union that…

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is committed to serving its urban, rural, agricultural, and Francophone communities,
• is focused on social and environmental responsibility,
• supports employees through training programs and long-term career development,
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.