Member Services Representative - Elie Branch

Assiniboine Credit Union Limited; Elie; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Assiniboine Credit Union Limited in Manitoba is seeking a Member Service Representative (MSR) to deliver friendly, accurate service at the Elie branch. You will handle day-to-day transactions, assist with digital banking, and identify member needs to connect them with the right financial experts.

You will work in a cooperative, values-based environment that emphasizes member experience, privacy and compliance, with alternate Saturdays and English‑fluency requirements.

Qualifications

• Minimum grade twelve diploma with two years related experience.
• Previous customer service experience is an asset.
• French fluency not required but can be helpful.
• Available to work branch hours including alternate Saturdays.

Responsibilities

• Provide courteous service and meet service standards.
• Engage members to uncover goals and connect with Advisors for support.
• Promote digital banking and assist with transactions.
• Process deposits, withdrawals, bill payments, and cash handling.
• Assist with opening/closing vault, ATM and cash recycler as required.
• Support lobby management and greet members, contributing to team success.
• Resolve member complaints with first-contact resolution when possible.
• Follow credit union policies on security, privacy and risk management.
• Uphold ACU’s values-based banking, diversity and inclusion.
• Ensure regulatory compliance in daily activities.

Skills

French fluency

Communication

Cash handling

Customer service

Needs-based sales

Attention to detail

Problem solving

Computer skills

Credit union knowledge

Education

Grade 12 diploma

Job description

Job Category: Banking - Customer Service & Advice

Requisition Number: MEMBE002275

Locations

Showing 1 location

Elie, MB R0H0H0, CAN

Description

Overview

Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The Member Service Representative supports members with their day‑to‑day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU.

Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members, and champions/ supports Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s commitment to rural and agricultural communities, francophone services, values‑based banking and ACU’s triple bottom line accountability to people, planet, and prosperity.

KEY ACCOUNTABILITIES

• Provide a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
• Engage members in meaningful conversations—both in person and over the phone to uncover their goals and needs, provide thoughtful guidance, and connect them with the appropriate Advisor for support with immediate and future financial needs, including relevant referrals for ACU’s products and services.
• Promote, educates and assists members with a digital‑first mindset and technological solutions.
• Provide transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
• Assist with opening and closing duties of the vault, ATM, and cash recycler units as required.
• Support lobby management, greeting members warmly on arrival. Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
• Resolve member complaints with an aim for first contact resolution and referring complex issues when needed.
• Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safeguarding, frauds, forgeries and robbery procedures.
• Demonstrate understanding of ACU’s commitment to values‑based banking, shared value, respectful workplace, and Diversity, equity and inclusion.
• Maintain privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.
• Keep current on best practices, business trends and potential problems, issues and changes in the financial services industry, and other external forces.
• Responsible for compliance and risk management, through the execution of internal policies and procedures, always maintain ongoing compliance with regulatory and legislative requirements.
• Ensure that all programs, policies and process are implemented in a manner that supports ACU’s commitment to rural and agricultural communities, francophone services, values‑based banking, respectful workplace and diversity, equity and inclusion.

QUALIFICATIONS

Education and experience
The competencies for this position would require a minimum grade twelve diploma, plus two years job‑related experience or an equivalent combination of education and experience. Previous customer service experience is an asset.

Key Occupational Skills

• Written and verbal French fluency would come in handy but is not required
• Strong communication skills with a focus on building relationships
• Cash handling experience including counting cash and balancing cash flows
• Excellent customer service experience and a strong team player
• Ability to identify member needs and recommend appropriate products or services, supporting sales growth and member engagement
• Proven track record in completing tasks with high accuracy and attention to detail
• Effective problem‑solving skills with ability to prioritize and multitask
• Proven experience with various computer applications
• Knowledgeofcredit union services, policies and procedures is an asset

Additional requirements:

• Available to work branch hours which include alternate Saturdays
• The MSR must be fluent in English both verbal and written

WHO WE ARE?

As a Certified B Corporation® and one of Manitoba’s Top Employers (2024), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine Credit Union means that you’ll be working for an organization that:

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is focused on social and environmental responsibility,
• supports employees through training programs and long‑term career development,
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.