Member Services Representative (Part-Time) - St. Claude Branch

Assiniboine Credit Union Limited; St. Claude; Hybrid; CAD 21,000 - 30,000; Part time

Job summary

Assiniboine Credit Union Limited is seeking a Part‑Time Member Service Representative to provide exceptional in-branch support and everyday banking services. You will assist with deposits, withdrawals, bill payments and digital banking education, while ensuring privacy and accurate cash handling.

The role involves greeting members, supporting lobby operations, and routing complex inquiries to the appropriate Advisor. A Grade 12 diploma with 2–3 years related experience is preferred.

Qualifications

• Grade twelve diploma or equivalent required.
• Two to three years of related experience preferred.
• Experience with cash handling, deposits, withdrawals and bill payments is expected.
• Strong communication and relationship-building skills are essential.
• Ability to learn and use banking software and digital banking tools.
• Knowledge of credit union products and services is an asset.

Responsibilities

• Provide courteous, professional service to members at the branch.
• Assist with day-to-day transactions including deposits, withdrawals, bill payments and cheque cashing.
• Promote digital banking and educates members on online/mobile solutions.
• Open/close vault and cash recycler units as required.
• Support lobby operations and warmly greet members on arrival.
• Identify member goals and connect them to the appropriate advisor.
• Achieve individual targets and contribute to team success.
• Maintain privacy and protect confidential member information.

Skills

Cash handling

Customer service

Communication

Team player

Attention to detail

Problem solving

Multitasking

Computers

Education

Grade 12 diploma

2–3 years related experience

Tools

None

Job description

Job Category : Banking - Customer Service & Advice

Requisition Number : MEMBE002273

• Posted : September 23, 2026
• Part‑Time
• On‑site

Locations

Showing 1 location

Description

Reporting to the Manager, Member Service or Assistant Branch Manager, the Member Service Representative plays a key role in delivering a consistent and compelling member experience at ACU. The Member Service Representative supports members with their day to day transactions and digital banking, listens and asks questions to uncover members' unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU. Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members.

Key Accountabilities

• Provides a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
• Promotes, educates, and assists members with their digital banking needs.
• Provides transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
• Assists with opening and closing duties of the vault, ATM, and cash recycler units as required.
• Supports lobby management, greeting members warmly on arrival.
• Through discovery, identifies members' goals and needs and connects them to the right Advisor to serve their immediate and future needs in all interactions on the frontline and during lobby management.
• Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
• Resolves member complaints with an aim for first contact resolution and referring complex issues when needed.
• Observes and adheres to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safe guarding, frauds, forgeries and robbery procedures.
• Demonstrates understanding of ACU's commitment to values-based banking, respectful workplace, and Diversity, equity and inclusion.
• Maintains privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.

Qualifications

Education and experience: The competencies for this position would require a minimum grade twelve diploma, plus two to three years job related experience or an equivalent combination of education and experience.

Key Occupational Skills

• Written and verbal French fluency would come in handy but is not required
• Cash handling experience including counting cash and balancing cash flows
• Excellent customer service experience and a strong team player
• Effective communication skills with a focus on building relationships
• Proven track record in completing tasks with high accuracy and attention to detail
• Effective problem solving skills with ability to prioritize and multitask
• Proven experience with various computer applications
• Knowledge of credit union products and services, policies and procedures is an asset

WHO WE ARE?

As a Certified B Corporation® and one of Manitobas Top Employers (2024), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You'll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine Credit Union means that you'll be working for an organization that:

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is focused on social and environmental responsibility,
• supports employees through training programs and long-term career development,
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.