Part Time Member Services Counsellor (Brandon, Manitoba)

CAA Club Group; Brandon; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Equal opportunity employer

Accommodations during recruitment

Job summary

CAA Club Group in Brandon, Manitoba is seeking a customer service oriented Associate to join our Brandon store team. You will handle inquiries, provide product and service information, process transactions, and support travel insurance and membership benefits.

The role emphasizes accuracy, helpfulness, and knowledge of maps, routings, and destinations. Post-secondary education in Insurance or Travel preferred, and experience in a related role is welcomed. AI may assist in recruitment.

Qualifications

• Post-secondary education in Insurance or Travel preferred.
• Working knowledge of Windows and MS Office.
• 1–2 years of experience in a similar role.

Responsibilities

• Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
• Deliver excellent customer service while gaining hands-on experience and knowledge in Insurance. Requirement to achieve their FOI and IWS licensing.
• Utilizes the CAA methodologies to identify and sell relevant products and services to members and customers.
• Counsels members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
• Utilizes relevant CAA partner websites to counsel and process various product transactions
• Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
• Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
• Completes all monetary transactions, accounting procedures and inventory control procedures according to established procedures.
• Displays a positive attitude towards CCG product, services and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Replenish stock items as required.
• Performs other job-related duties as assigned.

Skills

Microsoft Windows

Microsoft Office

Maps & travel knowledge

Education

Insurance or Travel education

Job description

About Us

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

About Us

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

CAA store

305-18th Street

Brandon, Manitoba

R7A 6Z2

Store hours: Monday through Saturday: 9:00am to 5:00pm

Who We Are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
• Deliver excellent customer service while gaining hands-on experience and knowledge in Insurance. Requirement to achieve their FOI and IWS licensing.
• Utilizes the CAA methodologies to identify and sell relevant products and services to members and customers.
• Counsel’s members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
• Utilizes relevant CAA partner websites to counsel and process various product transactions
• Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
• Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
• Completes all monetary transactions, accounting procedures and inventory control procedures according to established procedures.
• Displays a positive attitude towards CCG product, services and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Replenish stock items as required.
• Performs other job-related duties as assigned.

Who You Are

• Post-Secondary education in Insurance or Travel preferred.
• Working knowledge of Microsoft Windows and Microsoft Office applications.
• Demonstrated knowledge of maps, routings, points of interest and symbols, geography, destinations and appropriate reference materials.
• Minimum 1 – 2 years of experience in a similar or related position.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.