Member Services Coordinator (Maternity Leave Cover)

Canada West Ski Areas Association; Alberta; On-site; CAD 40,000 - 56,000; Full time

Job summary

A leading ski association in Alberta is seeking a Member Services Coordinator for a maternity leave replacement. This role involves supporting communications, managing membership and social media, and delivering excellent customer service. The ideal candidate will possess strong communication skills and experience in customer service, alongside the ability to handle administrative duties efficiently.

Qualifications

• Minimum of two years in customer service, preferably in alpine ski racing.
• Exceptional written and verbal communication skills.
• Ability to work independently with minimum supervision.

Responsibilities

• Administer membership registration and support.
• Assist with race and club administration.
• Manage web content and social media.

Skills

Customer service

Communication

Interpersonal skills

Organization

Education

Post-secondary education

Tools

Microsoft Office

Photoshop

Website management

Social media

Job description

Alberta Alpine is currently seeking a maternity leave replacement for 14 months starting in
August 2025, for the position of Member Services Coordinator.

As an integral member of the team that supports Alberta Alpine Ski Association, you are a loyal,
dedicated, and organized team player. Your functions include day-to-day communications with
volunteers and members, administrative duties, managing website and social media, and performing
other duties as required.

The ideal candidate for this position will be the champion of customer service and
communication and is ideally suited to be a positive and energetic individual. This individual will
work closely with AASA member clubs and AASA staff to support alpine ski racing in Alberta and
reports to the President.

Qualifications

• A minimum of two years of experience working in a customer service role preferably in
  alpine ski racing and exceptional communication skills (both written and verbal).
• Post-secondary preferred.
• Excellent working knowledge of Microsoft Office, along with Photoshop, website, and social
  media.
• Excellent interpersonal, communication, and public relations skills completed by the ability
  to be always tactful and diplomatic.
• Ability to organize workload, and work with minimum supervision.
• Ability to be flexible, work under stress, and meet deadlines.
• Be proactive and always show initiative.

Responsibilities and Duties

• Membership registration and support.
• Race and Club administration support.
• Timely response to phone calls and emails.
• Work closely together with AASA staff to support with administrative duties.
• Web management (incl. online store), compile weekly newsletter, social media.
• Special event support: fundraising events and AGM.

PLEASE SEND YOUR COVER LETTER AND RESUME TO [e-mail]
BEFORE JULY 6, 2025