Customer Sales Advisor - Retentions (Remote & Hybrid)

Domestic & General; Greater Sudbury; Remote; CAD 24,000 - 50,000; Full time

Job summary

Domestic & General seeks a Customer Sales Advisor for their Retentions Team, offering remote work with a salary of £24,500 plus OTE. This role involves guiding customers renewing their plans, utilizing strong sales and customer service skills, and ensures a great work-life balance with flexible hours.

Benefits

Full training

Regular incentives

Health and wellbeing benefits

33 days annual leave

Employee discounts

Qualifications

• Solid background in targeted sales.
• Proven experience working autonomously or in a home-based position.
• Driven mindset and commitment to excellent customer experience.

Responsibilities

• Be the first point of contact for customers renewing or canceling their plans.
• Suggest products to customers using sales and customer service skills.
• Build rapport and understand customer needs.

Skills

Sales skills

Communication

Customer service

Resilience

Team player

Job description

Join to apply for the Customer Sales Advisor - Retentions (Remote & Hybrid) role at Domestic & General

Join to apply for the Customer Sales Advisor - Retentions (Remote & Hybrid) role at Domestic & General

Salary : £24,500 per year plus OTE £8000 per annum

Contract : Permanent, full time with a fixed weekly shift pattern

Location : REMOTE – working from home

Are you a natural-born salesperson and have targeted sales experience?

Do you always put your customers first?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Who We Are

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Sales Advisors for our Retention department in a role that offers great work life balance plus a flexible and engaging onboarding experience.

The role you’ll do

As a Customer Sales Advisor In Our Retentions Team, You’ll Be The First Of Call For Customers Who Are Renewing Or Cancelling Their Plans. Day-to-day, You’ll

• Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
• Share the features and benefits of protection products to help customers find the one that’s right for them.
• Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.

Sound good? There’s more...

• You can work fully remotely if you choose. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access.
• Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis. We've just opened a brand new office right next to the train station. You'll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support.
• You will work 37.5 hours per week and receive £24,500 per annum with competitive OTE commission on top.

What Else To Expect

• In a 5-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
• You’ll work a flexible 37.5-hour shift across the following hours : Monday – Friday : 08 : 00 – 20 : 00, Saturdays : 08 : 00 – 18 : 00 and Sundays : 09 : 00 – 18 : 00.
• You will be required to work 2 x Saturdays in every 5. On these weeks you will have an allocated day off during that week.
• Joining as one of our Customer Sales Advisors, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The Experience And Skills You Need

• A solid background in targeted sales.
• A driven mindset with strong sales skills and a love for hitting targets
• Proven experience of working autonomously or in a home-based position
• Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks and bounce back quickly

So, what are these benefits?

• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses - each month you’ll get the chance to earn some extra take-home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us in the Retentions department.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital / family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Seniority level

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Entry level

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