Member Services Associate/Night Relief Supervisor (Full Time)

Granite Club; Golden Horseshoe; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a prestigious private club as a Member Services Associate/Night Relief Supervisor, where your role will be pivotal in ensuring a safe and enjoyable experience for all members. This dynamic position involves a blend of customer service, safety management, and operational support, making it ideal for someone passionate about hospitality. You will be at the forefront of member interactions, handling inquiries, enforcing policies, and responding to emergencies. The club offers a vibrant work environment with extensive benefits and opportunities for personal growth. If you thrive in a fast-paced, service-oriented setting, this is the perfect opportunity for you.

Benefits

Health and Dental Benefits

Employee Wellness Program

Discounted Fitness Memberships

Diverse Employee Events

Healthy Daily Food Offerings

Qualifications

• Degree or diploma in Hospitality or related field is an asset.
• First Aid, CPR, and Defibrillator certifications are beneficial.
• Previous shift leadership experience in hospitality is a plus.

Responsibilities

• Ensure Members are aware of Club policies and enforce them.
• Act as first responder to emergencies and assist with inquiries.
• Perform nightly patrols and ensure safety of the premises.

Skills

First Aid

CPR

Defibrillator Certifications

Customer Service

Switchboard Operation

Basic Computer Skills

Education

Degree or Diploma in Hospitality

Tools

Switchboard Equipment

Security Equipment

Job description

Member Services Associate/Night Relief Supervisor (Full Time)

Friday, May 9, 2025

The Granite Club is looking for a personable and professional Member Services Associate/ Relief Night Supervisor to join our team. The dual role of Member Services Associate and Relief Night Supervisor will be responsible for the overall Member experience at the Granite Club including ensuring safety and security of Members, act as first responders in an emergency situation, and assist with any Member inquiries.

Benefits of working for the Club

• Healthy and delicious daily food offerings in our Staff Caf.
• Extensive medical and dental benefits for employees and their families.
• Exciting and diverse Employee events for both Staff and their friends and family.
• Discounted Goodlife Fitness and GTA yoga studio memberships.
• An Employee Wellness Program focused on both physical and mental health.

Primary Responsibilities

• Ensure that Members are aware of and in accordance with Club policies and house rules. It is the Associates’ responsibility to communicate and enforce these policies and house rules.
• Knowledge of switchboard operation. Receiving and forwarding phone calls, making long distance calls for Members, calling taxis, etc.
• Unlock and lock doors as per the Club’s timetable.
• Receive, log and deliver internal Club mail and packages.
• Assist Members with wheelchairs when necessary.
• Give out information on events, house rules, policies and directions.
• Act as security for the entire premises. Challenge unfamiliar persons entering the building.
• Ensure the safety of the children of the Club in situations when they are separated from their parents.
• Act as a first responder to medical and building security issues.
• Direct visitors or guests to the appropriate areas.
• Report any deficiencies to the Membership Services Operations Manager or the Member Services Duty Manager and completes work order in Angus reporting system for follow up.
• Operations Manager or the Member Services Duty Manager and completes work order in Angus reporting system for follow up.
• Coordinates after hour deliveries by calling appropriate department for early or late deliveries and opens and locks the receiving door.
• Know and follow Club’s emergency procedures.
• Completes nightly patrols and check the entire building – from the boiler room to 3B.
• Logs all Lost and Found and place it in the Lost and Found storage.

Required Qualifications

• Degree or diploma in Hospitality or a related field if an asset
• Previous shift leadership experience in the hospitality sector is an asset
• Must be courteous and pleasant in attitude.
• First Aid, CPR and Defibrillator certifications are an asset.
• Must be able to understand, speak, read and write English fluently and legibly.
• Must possess technical abilities necessary to operate switchboard equipment, computers, security equipment etc.
• Must be capable of handling and balancing money.
• Must have basic computer skills.

Work Schedule:

• Must be available to work weekends, weekdays and/or holidays, AM and PM

About the Granite Club

The Granite philosophy of uncompromising quality is showcased in its state-of-the-art athletic facilities, world-class events and programs for all ages, delectable dining experiences and personalized services, each tailored to suit the varied needs and desires of its diverse and sophisticated Membership.

The Granite Club is Canada's premier private Members' family, athletic, recreation and social club. Located in north Toronto, we offer our 12,000 Members the highest standard of facilities, programs and services.

We strive to recruit enthusiastic, dedicated individuals with a passion for providing exceptional service. We’ll reward all your hard work with a competitive salary and extensive benefits.

If you are a passionate individual looking to work as part of a growing team, click apply now!

We thank all applicants for their interest; however only those selected for an interview will be contacted.

As part of Granite Club policy, a condition of employment is to perform a criminal background check and a vulnerable sector search demonstrating a satisfactory criminal record prior to commencing employment.

The Granite Club is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided based on the information you provide to the Granite Club Recruiter.

We thank you in advance for your interest in our opportunity!