Member Services Assistant

Tidan-Inc.-; Montreal (administrative region); On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Group insurance

Life insurance

Disability insurance

Medical and dental insurance

Vision care

24/7 health professional access

Personal days and vacations

Referral bonus

Job summary

Tidan-Inc. is seeking a friendly, organized Receptionist/Member Services support role at our Montreal club. You will assist the Member Services Director, manage reception staff schedules, and help train team members while ensuring a seamless experience for members.

This position requires fluency in French and English, strong computer skills including Microsoft Office, and a collaborative, can-do attitude. Flexibility to work weekends during busy periods is required, and you will interact with

Qualifications

• Excellent command of French and English, both oral and written.
• Organized, detail-oriented, and able to multitask.
• Flexible in work schedules, including weekends when needed.

Responsibilities

• Support the Member Services Director.
• Manage reception staff schedules and participate in staff training.
• Understand the receptionist position to provide support and replace staff when needed.
• Manage and follow up on programs or activities organized by the Club, with the program coordinator.
• Perform daily follow-up of customer accounts.
• Interact with clients by phone, email, or in person.
• Other tasks may be added as needed.

Skills

Communication skills

Multitasking

Team player

Tools

Microsoft Office

Job description

Status: Full-time

Salary: Between $50,000 and $65,000

Established in 1971, this outstanding sports complex offers its members 20 tennis courts and a sports center of over 10,000 square feet, located just minutes from downtown Montreal and the South Shore. You will find a team of passionate professionals entirely dedicated to its members.

Job Description:

• Support the Member Services Director


• Manage reception staff schedules and participate in staff training


• Understand the receptionist position to provide support and replace staff when needed


• Manage and follow up on various programs or activities organized by the Club, in collaboration with the program coordinator


• Perform daily follow-up of customer accounts


• Interact with clients by phone, email, or in person


• Other tasks may be added as needed

Candidate Profile:

The ideal candidate must be organized, detail-oriented (meticulous), and able to multitask. They must possess excellent communication skills and a positive, friendly attitude. Self-reliant, they are comfortable in a sports environment. Above all, they are a team player.

Flexibility in work schedules is required, exceptionally, and depending on Club traffic, such as the possibility of working one weekend day in replacement of a weekday, if needed and at management's request.

Must be available to work on Saturdays from mid-September to mid-May.

Required Skills and Qualifications:

• Ease and speed of learning (software, Club policies, etc.)


• Very comfortable with Microsoft Office suite

Languages: Excellent command of French and English, both oral and written

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why Join Our Team:

• In addition to competitive salaries, we offer benefits such as group insurance, which includes life insurance, disability insurance, and medical and dental insurance, as well as vision care.


• Our employees have 24/7 virtual access to health professionals through the employee assistance program.


• You have personal days and vacations that are planned according to the department and hotel you join.


• A bonus is also provided through our referral program and much more.

Social life is at the heart of the company, especially after the pandemic, with each hotel having a social calendar. The Tidan HR team is always there to listen and support you in your journey within the company.

We believe in teamwork and are committed to creating a high-performing team, whether through training or strengthening team relationships. We admire our employees who set professional challenges for themselves and support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate field, there is a place for you.