Member Service Specialist: Empower Members & Grow Finances

Golden 1 Credit Union; Stockton; On-site; CAD 29,618 - 31,684; Full time

Job summary

A leading financial institution is looking for a Member Service Specialist to provide high-quality service to members. In this role, you'll handle financial transactions, assist members with their financial needs, and mentor junior staff. The ideal candidate has at least two years of experience in banking or customer relations and possesses excellent communication skills. This position offers competitive pay ranging from $21.50 to $23.00 hourly, in a supportive work environment.

Qualifications

• Minimum two years of experience in a banking role or customer relationship building.
• Preferred experience as a Member Service Specialist II or teller role.
• Knowledge of Federal Rules and Regulations related to credit unions.

Responsibilities

• Process and audit financial transactions including deposits and withdrawals.
• Identify products and services to assist members in financial goals.
• Mentor and advise junior staff.

Skills

Excellent oral and written communication skills

Customer service

Empathy

Education

High School or GED

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

EnAct

Job description

A leading financial institution is looking for a Member Service Specialist to provide high-quality service to members. In this role, you'll handle financial transactions, assist members with their financial needs, and mentor junior staff. The ideal candidate has at least two years of experience in banking or customer relations and possesses excellent communication skills. This position offers competitive pay ranging from $21.50 to $23.00 hourly, in a supportive work environment.