Member Service Representative

JN Group; Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Member Service Representative for their Toronto office. The role involves understanding customer needs, recommending products, and ensuring compliance with bank policies. Ideal candidates will have a Bachelor's degree and experience in financial services, along with strong interpersonal and organizational skills.

Qualifications

• At least one year of experience in a financial services institution.
• Knowledge of basic accounting, including account balancing and reconciliation.

Responsibilities

• Understand member needs and recommend suitable products.
• Investigate account and transaction issues.
• Promote alternative service channels like internet banking.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Education

Bachelor's degree in Business Administration

Job description

Job Title : Member Service Representative

Location : 1390 Eglinton Ave West, Canada | Posted on 04 / 30 / 2025

JN Bank Limited, part of The Jamaica National Group Limited, is seeking qualified Member Service Representatives for our Toronto Representative Office. We are a globally respected brand committed to enriching lives and building better communities, grounded in values of respect, dependability, authenticity, and transparency.

Key Responsibilities

• Understand member / customer needs and recommend suitable products using the JN preferred sales approach.
• Identify new opportunities and make internal referrals to support the member’s complete financial needs, achieving referral targets.
• Support our culture by consistently applying the behaviors outlined in our member charter, service guidelines, procedures, and training.
• Investigate account and transaction issues, providing updates and solutions to members.
• Promote the use of alternative service channels such as internet banking, ATMs, and the Member Care Centre, encouraging members to utilize these channels.
• Ensure efficient customer flow and facilitate requests according to bank standards.
• Adhere to all policies, legal, and regulatory requirements.
• Process and respond to service requests from members and customers.
• Maintain a thorough understanding of all products and services, staying updated on procedural changes.
• Engage proactively with members to deepen relationships and discover additional needs.
• Develop options to meet member needs and investigate account issues, providing progress updates.
• Prepare ad-hoc reports as required by policies and procedures.
• Track and report on performance against office objectives.
• Identify opportunities for operational improvements to enhance efficiency and service quality.

Requirements

• Bachelor's degree in Business Administration or a related field.
• At least one (1) year of experience in a financial services institution.
• Knowledge of basic accounting, including account balancing and reconciliation.

Personal Attributes

• Excellent human relations and interpersonal skills.
• Strong organizational and time management abilities.
• Knowledge of the Group’s operations and core business systems.
• Effective oral and written communication skills.
• Ability to work well in a dynamic team environment.
• Professionalism, dependability, integrity, and a cooperative attitude.