Member Service Representative

Provincialcu; Wellington; On-site; CAD 45,000 - 51,000; Full time

Job summary

Join a leading credit union dedicated to enhancing community well-being. As a Member Service Representative, you'll provide exceptional service and support to members while fostering a positive workplace culture. This role offers competitive compensation, a comprehensive benefits package, and opportunities for professional growth. Enjoy a work environment that values your contributions and promotes work-life balance, including generous vacation time and personal days. Be part of a team that makes a real difference in the financial lives of islanders.

Benefits

Flexible health and dental plan

Defined Contribution Pension Plan

Tuition reimbursement

Annual fitness and clothing allowance

Reduced rates on employee loans

No service fees on banking transactions

Three weeks of vacation

Four personal days

Two volunteer days

Qualifications

• Experience in providing superior customer service.
• Ability to maintain professional and technical knowledge.

Responsibilities

• Provide account services to members in a courteous manner.
• Inform members of new services and direct them as appropriate.
• Maintain knowledge of cash management guidelines.

Skills

Bilingualism (English and French)

Strong organizational skills

Attention to detail

Excellent verbal communication

Excellent written communication

Intermediate proficiency in Microsoft Suite

Education

High School Diploma

Job description

Member Service Representative

Branch Location: Wellington,PE

Join Atlantic Canada's largest credit union, Provincial Credit Union and become part of a team committed to positively impacting our island communities. Provincial Credit Union is honored to be recognized as one of Canada's Top 100 Employers for 2025! This achievement reflects our commitment to maintaining a dynamic and supportive workplace. Our core values of People, Purpose, and Possibility guide our mission of providing sound financial advice, planning, and education to our members. We believe in empowering our employees to deliver and support quality member experiences and fostering engagement within our communities. Join us in making a difference as we lead the way in serving the financial needs of islanders.

What You’ll Do:

• Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions when required.
• Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.
• Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided.

What You Have:

Required Education and Experience

• High School Diploma
• Demonstrated experience and eagerness to provide superior customer service.

Skills and Abilities

• Bilingualism (English and French) would be preferred
• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
• Professional manner and poise, and sensitivity in dealing with confidential information and materials.
• Excellent verbal and written communication skills.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

What we offer:

• Outstanding Culture: Join an engaged and community-focused team that fosters a positive work environment.
• Market Competitive Compensation: Enjoy a competitive salary along with an annual bonus program.
• Generous Benefit Package: We provide a comprehensive benefits package, including a flexible health and dental plan, sick time, and a Defined Contribution Pension Plan and Group Retirement Saving Plan with up to 9% employer contribution.
• Work-Life Balance: Start with three weeks of vacation per year, supplemented by four personal days and two volunteer days.
• Professional Development: Take advantage of tuition reimbursement, training programs, and career progression opportunities.
• Employee Perks: Enjoy additional perks such as an annual fitness and clothing allowance, reduced rates on employee loans and mortgages, and no service fees on banking transactions.
• Salary range for this position: $45,100 - $50,090.

Join our team at Provincial Credit Union and enjoy a rewarding career with competitive compensation, comprehensive benefits, and a supportive work environment that values your growth and well-being.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Bondability Requirement
As part of the hiring process, candidates must meet the requirements to be bondable under a fidelity bond policy. This ensures eligibility to work in roles involving financial transactions and the handling of sensitive member information.

Bondability may involve considerations such as past criminal convictions, credit history, and other relevant factors assessed by our insurer.

Closing date is May 18,2025.

Diversity and Inclusion:

Provincial Credit Union invites applications from all qualified individuals. Provincial Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. Accommodation is available for applicants with disabilities throughout the recruitment process.