Member Service Representative (Part-time)

FirstOntario Credit Union; Norwich; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dedicated individual to join their team in providing exceptional service to members. This role focuses on delivering prompt and efficient transactional services, while also contributing to business development goals. The ideal candidate will have strong interpersonal and communication skills, along with experience in a banking or credit union setting. The company values diversity and inclusion, ensuring a welcoming environment for all candidates. If you're passionate about helping others and want to grow within a supportive organization, this opportunity is perfect for you.

Benefits

Competitive compensation packages

Enhanced mental health benefits

Parental Leave Top-Up

Exclusive banking benefits

Professional development funding

Pension Plan

Employee Volunteer program

Employee and Family Assistance Program

Qualifications

• 3 years of experience in an office or banking environment.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Provide efficient transactional service to members, including deposits and withdrawals.
• Balance cash daily and assist with member inquiries.

Skills

Interpersonal Skills

Communication Skills

Education

Grade 12 or equivalent

Job description

Why FirstOntario?

• Competitive compensation packages
• Enhanced mental health benefits through SunLife and TELUS Health
• Parental Leave Top-Up
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview
Provide prompt, efficient and courteous transactional sales and service to members. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Assists with achieving the goals and objectives relating to business development as set forth by the Branch Manager.

• Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries.
• Balance cash daily or as instructed.
• Act as joint custodian and/or combination holder, as required (ATM, night depository, Treasury etc.).

Job Specifications and Technical Requirements

• Must have above average interpersonal and communication skills.
• Grade 12 or equivalent.
• 3 years office, credit union/bank cash experience.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.