Member Service Advisor

Force Inspection Services; City of Cold Lake; On-site; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Competitive pay and comprehensive bene

Flexible spending account

RRSP matching after 3 months

Discounted employee financial services

Opportunities for personal and profes

A supportive and fun team environment

Job summary

Join Lakeland Credit Union in Cold Lake as a Member Service Advisor. You will greet members, process transactions and help identify financial needs to recommend LCUs products and services.

Requirements include a High School Diploma and customer service experience. A business certificate/diploma is a bonus, with emphasis on detail, organization, and willingness to learn and grow.

Qualifications

• High School Diploma required with customer service experience.
• Business certificate or diploma is a bonus.
• Demonstrated passion for delivering personalized service and learning.

Responsibilities

• Process transactions: deposits, withdrawals, loan payments, money orders, wires, cheques.
• Identify needs and refer to appropriate Lakeland team members.
• Contribute to a positive culture and collaborative workplace.

Skills

Customer service

Detail-oriented

Time management

Strong organization

Education

High School Diploma

Business certificate/diploma (bonus)

Job description

• Location 5217 - 50 Ave,Cold Lake, AB, T9M 1P3,Canada
• Base Pay $46,520.00 - $58,150.00 / Year
• Employee Type FT
• Required Degree NONE
• Manage Others No

Description

Join the Lakeland Credit Union Team!

Are you ready to make a difference! At Lakeland Credit Union (LCU), we are focused on delivering outstanding service to our valued members and creating a community where everyone feels welcome. We believe that great service starts with great people, and that's where YOU come in!

About the Opportunity

As a Member Service Advisor, you will be the smiling face that greets our members when they walk into our Cold Lake branch. This role is an opportunity to kickstart a rewarding career in banking! You will play a vital role in providing exceptional service by:

• Processing Transactions: Accurately processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, wires, cheque cashing, calculation of foreign and domestic exchange.
• Identifying Needs: Get to know our members and discover their financial needs, making recommendations for our LCU products and services, referring them to appropriate team member as needed.
• Creating a Positive Culture: Contribute to a workplace where we celebrate successes and work towards shared goals.

More About You

To qualify for this role, you will need your High School Diploma and customer service experience . A business certificate or diploma is a bonus, but what we really want is someone with a passion for delivering personalized service and a willingness to learn and grow!

If you are detail-oriented, have strong organization and time management skills, and understand basic accounting principles, we want you on our team!

What We Offer

At LCU, we are committed to making a positive impact for our members and communities. Join the team in Bonnyville and you'll enjoy:

• Competitive pay and comprehensive benefits.
• Flexible spending account.
• RRSP matching after 3 months.
• Discounted employee financial services benefits.
• Opportunities for personal and professional development.
• A supportive and fun team environment.

Thank you for your interest. Interviews will be conducted as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted. Lakeland Credit Union is committed to the principles of equality and diversity in the workplace. AI will not be used during the recruitment, selection, and hiring process.