Deposit Service Representivie

LAKE VIEW CREDIT UNION; Dawson Creek; On-site; CAD 39,000 - 46,000; Part time

Job summary

Lake View Credit Union is seeking a Deposit Services Representative at the Dawson Creek Branch. This part-time, on-site role focuses on recognizing member needs and providing solutions while promoting deposit services.

The position involves processing member transactions, balancing cheques, assisting with night deposits, and ensuring confidentiality and security. Minimum 3 years in customer service and related financial knowledge are preferred.

Qualifications

• Sales and service focus with an aptitude for business development and relationship building.
• Excellent communication and interpersonal skills.
• Demonstrates ability to manage multiple tasks and stay organized.
• Ability to adhere to company policies, procedures and regulations.

Responsibilities

• Process member transactions.
• Recognize member needs and promote all deposit services.
• Balance outgoing cheques, utilities and other transactions.
• Assist with night deposits.
• Process stop payments and auto transfers.
• Maintain confidentiality and security standards.

Skills

Sales & service focus

Communication skills

Interpersonal skills

Time management

Problem solving

Detail oriented

Math skills

Policy compliance

Education

Post-secondary education in business, finance, accounting or equivalent

Job description

DEPOSIT SERVICES REPRESENTATIVE (TERM PART TIME)

DAWSON CREEK BRANCH

MONDAY-FRIDAY 10:00AM-3:00PM

Title Deposit Services Representative

Department Deposit Services

Reports to Deposit Service Supervisor

Group 1

Salary Range $28.01-$33.72 hourly wage

Posting Date October 19, 2026

SUMMARY

This position is responsible for recognizing the needs of the member and acting in a timely manner to provide solutions. This role is required to demonstrate product and service knowledge through cross selling and the promotion of business development.

KEY RESPONSIBILITIES

• Process member transactions
• Recognize member needs and promote all Credit Union deposit services
• List and balance outgoing cheques utilities and all other transactions
• Assist with night deposits
• Process stop payments, auto transfers
• Complies with Money Laundering/Confidentiality
• Adheres to security standards
• Ensure filing is up to date
• Other duties as required

REQUIRED KNOWLEDGE SKILL AND ABILITIES

• Sales and Service focus with an aptitude for business development and relationship building
• Strong commitment to continuous learning
• Excellent communication and interpersonal skills
• Maintains a positive attitude towards corporate initiatives and change management
• Strong follow up skills
• Demonstrates dedication to providing quality member sales and service
• Proven ability to be creative and innovative
• Able to identify member needs, answer enquires and provide solutions
• Able toprocess all teller transactions promptly and accurately
• Demonstrates product knowledge
• Demonstrates the ability to be detail oriented and manage multiple tasks
• Demonstrates effective organization and time management
• Able to make sound judgment and analyze problems
• Demonstrates an affinity for basic mathematics
• Demonstrates the ability to adhere to company policies, procedures and with provincial and federal regulations
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Other related duties as assigned

EXPECTED OUTCOMES OF THE ROLE

• Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
• Accurate and timely member transactions
• Positive internal and external service levels are achieved through the proactively and resourcefulness
• Prioritizing and making on-the-spot decisions regarding member transactions, weighing member satisfaction issues with company exposure to loss or fraud
• Supports the team to achieve results
• Member experience levels are achieved through the process of listening, asking open ended questions, discussing solutions, providing recommendations and following up with an outcome
• A positive and professional work environment is maintained

EDUCATION AND EXPERIENCE

• Minimum 3 years’ customer service experience
• Experience working in a financial institution an asset
• Post-secondary education in business, finance, accounting or equivalent

Please note: Vacation schedules previously approved from other departments may be reviewed by the hiring manager and will be subject to departmental availability.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.