Member IT Services - Associate IT Business Systems Analyst

Mohawk Medbuy Corporation; Toronto; On-site; CAD 54,000 - 67,000; Full time

Job summary

Mohawk Medbuy Corporation (MMC) seeks an Associate IT Business Systems Analyst to join the IT team in the Toronto office. This role focuses on front-end reporting applications, dashboards, and analytics to enable informed business decisions.

You will work with business stakeholders, data owners, and technical resources to gather requirements, configure solutions, and ensure data quality and user adoption. Strong communication and cross-functional collaboration are essential.

Qualifications

• College diploma or equivalent in IT, CS, or Business Analysis.
• 1-3 years progressive information systems/IT experience.
• Excellent working knowledge of the Microsoft Office tools suite.
• Pursuing Business Analysis or Project Management certification/designation.
• Experience providing end-user support.
• Ability to work with multi-functional teams.

Responsibilities

• Support front-end reporting initiatives, dashboards, visualizations, and analytics solutions.
• Gather, document, and validate business, reporting, KPI, visualization, and data requirements with stakeholders.
• Develop, configure, enhance, and maintain front-end reporting apps including reports and dashboards.
• Perform data analysis, reconciliation, testing, and validation of reporting solutions.
• Provide end-user support, troubleshoot data/reporting issues, and maintain documentation.
• Support deployments and post-implementation activities, monitor performance and advise on improvements.

Skills

Strong communication

Attention to detail

Customer service

Independent worker

Analytical skills

Time management

Education

College Diploma in IT/CS/Business Analysis

BA/PM certification pursuit

Tools

Microsoft Office

Job description

Associate IT Business Systems Analyst

Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts payable. With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social and governance best practices. Based in Burlington, ON, the organization also has offices in Toronto, Oakville, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in Oakville. Learn more: www.mohawkmedbuy.ca.

We are currently recruiting for an Associate IT Business Systems Analyst to support our IT team in the Toronto office.

Position Overview

The Associate IT Business Systems Analyst role serves as a bridge between business needs and user-facing reporting and analytics solutions. The primary focus is the design, development, maintenance, and continuous improvement of front-end reporting applications, dashboards, reports, visualizations, and analytical experiences that enable informed business decisions.

Working closely with business stakeholders, project teams, data owners, and technical resources, this role gathers and documents reporting and analytics requirements; configures, develops, and enhances front-end reporting solutions; supports data validation, testing, deployment, issue resolution, and end-user adoption; and maintains related documentation.

The role contributes to analytics initiatives that improve visibility into operational and business performance, strengthen data quality and reporting consistency, and expand access to governed self-service insights. Solutions must align with business objectives, user needs, security standards, and established data and reporting practices.

Key Responsibilities

• Support small and medium-sized initiatives involving front-end reporting applications, dashboards, visualizations, and analytical solutions.
• Gather, document, and validate business, reporting, dashboard, KPI, visualization, interaction, and data requirements with stakeholders.
• Develop, configure, enhance, and maintain front-end reporting applications, including reports, dashboards, scorecards, visualizations, filters, prompts, drill-downs, navigation, alerts, exports, and other user-facing analytical features.
• Perform data analysis, reconciliation, testing, and validation to confirm the accuracy, completeness, security, performance, accessibility, and usability of reporting solutions.
• Provide end-user support, troubleshoot data and reporting issues, and maintain technical documentation, report inventories, configuration records, release notes, and training materials.
• Support deployments and post-implementation activities, monitor solution performance and adoption, coordinate follow-up actions, and recommend improvements to reports, dashboards, user experience, data models, and business processes.

Qualifications and Skills

• High-quality written and verbal communication skills
• Strong interpersonal skills along with an attention to detail, including the ability to prepare and deliver process documentation, specifications, etc.
• Demonstrated commitment to exceptional customer service
• Work independently, setting goals, and meeting timelines
• Strong analytical and problem-solving skills
• Ability to balance multiple work demands in a fast-paced environment with frequently changing priorities

Education, Training, and Experience

Mandatory

• College Diploma in IT, Computer Science, Business Analysis, Business or equivalent experience
• 1-3 years’ of progressive work experience in Information Systems and Technology or similar team
• Excellent working knowledge of the Microsoft Office tools suite.
• Working towards Business Analyst or Project Management certification/Designation
• Experienced in providing business end user support.
• Ability to work with multi-functional teams.

Preferred

• Experience working in supply chain and/or non-public sector organization.
• University Degree in IT, Computer Science, Business Analysis.

Travel

• Ability to travel to Mohawk Medbuy offices if required.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.

MMC is a Healthcare of Ontario Pension Plan (HOOPP) employer offering a comprehensive benefits package and flexible remote work options. The targeted hiring range of this role is $53,736 - $67,170 dependent on experience. This job posting is for a new vacancy.

Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce.

At MMC, people remain at the center of our hiring process. We may use artificial intelligence (AI) tools to support certain aspects of recruitment, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are designed to assist our recruitment team and do not replace human judgment or decision-making. Every candidate is reviewed and evaluated by qualified individuals, and all hiring decisions involve meaningful human oversight. We take steps to help ensure our use of AI is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).