Member IT Services - Security Support Analyst

Mohawk Medbuy Corporation; Burlington; Hybrid; CAD 82,000 - 97,000; Full time

Job summary

Mohawk Medbuy Corporation (MMC) is a national not-for-profit shared services organization supporting health care providers across Canada. Based in Burlington, MMC offers a range of procurement, data analytics, and IT services.

MMC is hiring a Security Support Analyst to manage secure user access across enterprise applications, handling provisioning/deprovisioning, role management, onboarding, transfers, and offboarding.

Qualifications

• University degree or college diploma in CS/Cybersecurity/Information Systems or related field
• 3-5 years of experience in user management and troubleshooting system authorization
• Experience supporting multiple customers, business units, or tenant environments
• General understanding of network terminologies and protocols (TCP/IP, DNS, etc.)
• Strong verbal and written communication skills
• Ability to work non-peak hours and weekends as required to ensure support coverage

Responsibilities

• Process user access requests following policies, procedures, and SLAs
• Provision, modify, and remove user access across enterprise apps
• Manage user accounts, groups, roles, and admin permissions
• Validate approvals and obtain authorization before granting access
• Support onboarding, transfers, and offboarding for multiple clients
• Assist with audit requests by providing access records and evidence
• Adhere to least-privilege principles and access management standards
• Identify and remediate inappropriate or inactive access
• Follow IT policies and MMC architectural standards
• Escalate high-priority incidents and communicate with teams
• Build and maintain internal/external relationships
• Provide on-call support when required

Skills

Azure AD administration

User and group management

Access provisioning

Security group and role assignment

MFA administration

Continuous learning

Education

University degree or college diploma in Computer Science, Cybersecurity, Information Systems, Network Administration, or related field

Tools

Azure AD

Job description

Security Support Analyst

Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions.Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts payable.

With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social and governance best practices. Based in Burlington, ON, the organization also has offices in Toronto, Oakville, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in Oakville. Learn more: www.mohawkmedbuy.ca.

We are currently recruiting for a Security Support Analyst to support our IT Member Services team.

Position Overview

The Security Support Analyst is responsible for managing secure and timely user access across enterprise applications, including provisioning and deprovisioning accounts, administering roles and permissions, and supporting employee onboarding, transfers, and offboarding. The role ensures access complies with approval requirements, least-privilege principles, and security standards, while also supporting audits, resolving access-related issues, escalating priority incidents, and maintaining strong service relationships with internal and external stakeholders.

Key Responsibilities

• Process user access requests in accordance with established policies, procedures, and service-level agreements.
• Provision, modify, and remove user access across enterprise applications.
• Manage user accounts, groups, roles, and administrative permissions.
• Validate approvals and ensure appropriate authorization is obtained before granting access.
• Support onboarding, transfers, and offboarding activities for multiple client organizations.
• Support audit requests by providing access records and evidence.
• Ensure adherence to least-privilege principles and access management standards.
• Assist with identifying and remediating inappropriate or inactive access.
• Adhere to the IT policies and procedures, methodologies and standards to ensure that MMC architecture principles and technical standards are followed
• Effectively apply problem-solving skills and available tools to quickly evaluate problems, identify impact and root causes, and develop action plans and resolution options
• Responsible for the escalation of high-priority incidents to appropriate management and technical partners while managing communication to the relative incident and customer teams
• Build and maintain productive internal/external relationships both within and outside of the organization
• Provide on-call support as required

Qualifications and Skills

Skills and Competencies

• Microsoft Entra ID or Azure AD administration.
• User and group management.
• Access provisioning and deprovisioning.
• Security group and role assignment management.
• Multifactor Authentication (MFA) administration.
• A self-starter focused on continuous learning and self-improvement to stay ahead the latest security technologies

• Team player with the ability to contribute in a dynamic, team-oriented environment
• Strong attention to detail, analytical and problem-solving skills and the ability to effectively prioritize and execute tasks in a complex environment
• Effective user relationship management, verbal and written communication skills

Education, Training, and Experience

Mandatory

• University Degree or College diploma in Computer Science, Cybersecurity, Information Systems, Network Administration, or a related field or equivalent work experience
• Minimum 3-5 years of experience performing user management, role development and troubleshooting system authorization
• Experience supporting multiple customers, business units, or tenant environments
• General understanding of network terminologies and protocols (TCP/IP, Domain Name Services, Host file, FTP and other SAP specific GUI configurations etc.)
• Team player with the ability to contribute in a dynamic, team-oriented environment
• Strong attention to detail, and the ability to effectively prioritize and execute tasks in a complex environment
• Solid understanding of standard ITIL processes
• Strong user relationship management, analytical and problem-solving skills
• Strong verbal and written communication skills
• Critical thinker with demonstrated ability to apply root cause analysis, triage problems, question assumptions, strive for answers
• Ability to manage workload on various levels and effectively multitask
• Excellent customer service skills
• Ability to manage conflict and conflicting stakeholder and team interests demonstrating strong interpersonal and negotiation skills
• Ability to work non-peak hours and weekends on a rotational basis as required to ensure continued Help Desk support cover for non-core hours

Travel

• Ability to travel to Mohawk Medbuy offices if required.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.

MMC is a Healthcare of Ontario Pension Plan (HOOPP) employer offering a comprehensive benefits package and flexible hybrid work options. The targeted salary range for this position is $82,000-$97,000. This job posting is for a new vacancy.

At MMC, people remain at the center of our hiring process. We may use artificial intelligence (AI) tools to support certain aspects of recruitment, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are designed to assist our recruitment team and do not replace human judgment or decision-making. Every candidate is reviewed and evaluated by qualified individuals, and all hiring decisions involve meaningful human oversight. We take steps to help ensure our use of AI is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).