Member IT Services - Technical Lead- BC Functional

Mohawk Medbuy Corporation; Burlington; Hybrid; CAD 110,000 - 129,000; Full time

Benefits offered by this job

HOOPP pension plan

Flexible hybrid work options

Comprehensive benefits package

Job summary

Mohawk Medbuy Corporation (MMC) is a national not-for-profit shared services organization supporting health care providers across Canada. The Technical Lead is a specialist in Microsoft Dynamics 365 Business Central who leads design, configuration, optimization, and governance of the BC platform to deliver measurable value.

Based in Burlington, MMC offers flexible hybrid work options and a comprehensive benefits package.

Qualifications

• 6-8+ years of hands-on Microsoft Dynamics 365 Business Central experience in configuration, implementation, optimization, and production support.
• 6-8+ years of comprehensive IT ERP project implementation experience in area of domain.
• Proven experience configuring and supporting Business Central in a complex, multi-stakeholder business environment.
• Strong business analysis, process design, functional solution design, testing, and documentation experience.
• Demonstrated experience with stakeholder management, workshop facilitation, issue resolution, and third-party vendor relationships.
• Excellent written and verbal communication skills, attention to detail, and commitment to customer service and quality.

Responsibilities

• Design solutions and support business processes within the area of expertise.
• Lead detailed business process analysis and propose system enhancements and solutions to leadership.
• Provide senior level design/business solution architecture, solution delivery including scoping, planning, testing and deployment.
• Collaborate with MMC, Hospitals, Third-Party Vendors, and IT teams to ensure business needs are met.
• Maintain end-to-end integrated knowledge and documentation for audits and support.
• Follow governance and standards to ensure effective planning and delivery of IT services.

Skills

Business Central Expertise

Initiative and Ownership

Analytical Problem Solving

Consultative Communication

Attention to Detail

Business Acumen

Standardization and Governance

Relationship Building

Planning and Organization

Education

Degree in IT/CS/Business/Finance/Supply Chain

6-8+ years Business Central experience

ERP project implementation experience

Experience configuring Business Central in multi-stakeholder environments

Strong business analysis and documentation experience

Knowledge of financial/procurement/inventory processes

Stakeholder management and vendor relationships

Excellent communication skills

Tools

Power Platform

Job description

Technical Lead - Microsoft Business Central

Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions.Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts payable.

With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social and governance best practices. Based in Burlington, ON, the organization also has offices in Toronto, Oakville, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in Oakville. Learn more: www.mohawkmedbuy.ca.

We are currently recruiting for a Technical Lead - Microsoft Business Central to support our Member IT Services team.

Position Overview

The Technical Lead is a specialist in Microsoft Dynamics 365 Business Central whom leads the design, configuration, optimization, and governance of the Business Central platform. The role translates business requirements into practical, scalable system solutions while promoting standard functionality, disciplined configuration practices, and sustainable business processes. Working across MMC, member hospitals, vendors, and implementation partners, the Configuration Lead acts as a trusted advisor, owns outcomes, and helps ensure the platform delivers measurable operational value.

Key Responsibilities

• Manage medium to large sized IT business initiatives/projects, designing solutions, and supporting business processes within the area of expertise.
• Act as a subject matter expert, offering guidance on best practices within their specialization. Responsibilities include system hands-on tasks.
• Lead detailed business process analysis and propose system enhancements and solutions to leadership
• Provide senior level design/business solution architecture, solution delivery, including business case development, scoping, planning, testing, deployment, and value measurement.
• Collaborate with a variety of stakeholders (i.e. MMC, Hospitals, Third-Party Vendors), in addition to coordinating with IT developers and testers to ensure business needs are met.
• Maintain comprehensive end-to-end integrated business and systems knowledge, as well as documentation of ITS changes for ongoing support, audit purposes, and legal compliance.
• Follow and improve, procedures, methodologies, governance and standards to ensure effective planning and delivery of IT services, management of vendors and customers, and maintenance of the ‘one build’ concept in the shared services environment.

Qualifications and Skills

Skills and Competencies

• Business Central Expertise: Deep functional knowledge of Microsoft Dynamics 365 Business Central configuration, core modules, workflows, permissions, and administration.
• Initiative and Ownership: Anticipates needs, takes accountability, follows through on commitments, and drives issues to resolution.
• Analytical Problem Solving: Breaks down complex issues, identifies root causes, assesses options, and recommends sustainable solutions.
• Consultative Communication: Communicates clearly with technical and non-technical stakeholders and constructively challenges requirements to achieve the right outcome.
• Attention to Detail: Produces accurate, complete, traceable, and high-quality configuration and documentation.
• Business Acumen: Understands financial, procurement, inventory, and operational processes and connects system decisions to business value.
• Standardization and Governance: Champions standard functionality, repeatable processes, internal controls, and disciplined change management.
• Relationship Building: Establishes trusted relationships across MMC, member hospitals, vendors, and implementation partners.
• Planning and Organization: Manages competing priorities, dependencies, risks, and deliverables in a fast-paced environment.

Education, Training, and Experience

Mandatory

• University degree or college diploma in Information Technology, Computer Science, Business, Finance, Supply Chain, or a related field, or equivalent experience.
• 6-8+ years of hands-on Microsoft Dynamics 365 Business Central experience in configuration, implementation, optimization, and production support.
• 6-8 + years of comprehensive IT ERP project implementation experience in area of domain.
• Proven experience configuring and supporting Business Central in a complex, multi-stakeholder business environment.
• Strong business analysis, process design, functional solution design, testing, and documentation experience.
• Practical knowledge of financial, procurement, inventory, and operational business processes.
• Demonstrated experience with stakeholder management, workshop facilitation, issue resolution, and third-party vendor relationships.
• Excellent written and verbal communication skills, attention to detail, and commitment to customer service and quality.

Preferred

• Microsoft Dynamics 365 Business Central Functional Consultant certification or other relevant Microsoft certification.
• Experience in healthcare, shared services, procure-to-pay, supply chain, or a regulated environment.
• Experience with Power Platform, integrations, data migration, release management, and application lifecycle management.

Travel

• Ability to travel to Mohawk Medbuy offices if required.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.

MMC is a Healthcare of Ontario Pension Plan (HOOPP) employer offering a comprehensive benefits package and flexible hybrid work options. The targeted salary range for this position is $110,000 – $129,000. This job posting is for a new vacancy.

Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce.

At MMC, people remain at the center of our hiring process. We may use artificial intelligence (AI) tools to support certain aspects of recruitment, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are designed to assist our recruitment team and do not replace human judgment or decision-making. Every candidate is reviewed and evaluated by qualified individuals, and all hiring decisions involve meaningful human oversight. We take steps to help ensure our use of AI is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).