Member Experience & Sales Specialist

Crunch Fitness Canada; Whitby; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Company parties

Employee discounts

Job summary

Crunch Fitness Canada is seeking a Member Services Representative to create a warm, inviting atmosphere and deliver exceptional customer service at our Whitby gym. You will attract new members, handle inquiries, manage accounts, and promote gym programs while upholding our No Limits philosophy.

Join our team to help maintain a vibrant, inclusive community and support members in achieving their fitness goals through friendly service and proactive outreach.

Qualifications

• Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
• Effective communication skills, both written and verbal.
• Strong customer service orientation with a commitment to exceeding expectations.
• CPR/AED certification required (can be obtained within 30 days of hire).
• A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.

Responsibilities

• Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
• Exceed personal sales goals by leveraging effective sales techniques and strategies.
• Demonstrate unwavering integrity and adherence to company core values in all interactions.
• Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
• Foster a welcoming environment for co-workers, members, and guests at all times.
• Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
• Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
• Maintain a clean facility and promptly address member requests and issues.
• Greet all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
• Effectively communicate special events, club services, programs, and schedules to members and guests.
• Serve as an expert on all aspects of club facilities, services, and operational hours.

Skills

Customer service

Communication

Sales techniques

Phone outreach

Integrity & values

Job description

Crunch Fitness Canada is seeking a Member Services Representative to create a warm, inviting atmosphere and deliver exceptional customer service at our Whitby gym. You will attract new members, handle inquiries, manage accounts, and promote gym programs while upholding our No Limits philosophy.

Join our team to help maintain a vibrant, inclusive community and support members in achieving their fitness goals through friendly service and proactive outreach.