Member Experience Pro – Fitness Club (Opening Shift)

Movati Athletic Inc.; Ottawa; Hybrid; CAD 24,000 - 32,000; Full time

Benefits offered by this job

Complimentary membership

Free uniform

Flexible scheduled hours

Ongoing training

Benefits after 3 months

Job summary

Movati Athletic Inc. is seeking a Member Experience Associate to deliver exceptional member service, promote club programs, and support café and pro-shop operations. You’ll handle member concerns, assist with events, and maintain clean, safe spaces across the club.

You'll contribute to a welcoming environment by staying knowledgeable about offerings and promoting membership benefits, with an opening shift from 4:30am to 1:30pm and competitive hourly pay.

Qualifications

• 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
• Current CPR & First Aid are required and must be maintained through employment
• High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred

Responsibilities

• Proactively manage and resolve all member concerns, and escalate the serious concerns to the Management team for resolution
• Provide exceptional customer service to retail operations (cafe and pro-shop)
• Ensure cleaning duties are completed and maintained in a safe and timely manner
• Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
• Responsible for all sales transactions
• Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
• Assists with member experience events throughout the club as needed
• Must be available between 4:30am-1:30pm (Opening Shift)

Skills

Customer service

Sales transactions

CPR & First Aid

Education

High School Diploma

Job description

Movati Athletic Inc. is seeking a Member Experience Associate to deliver exceptional member service, promote club programs, and support café and pro-shop operations. You’ll handle member concerns, assist with events, and maintain clean, safe spaces across the club.

You'll contribute to a welcoming environment by staying knowledgeable about offerings and promoting membership benefits, with an opening shift from 4:30am to 1:30pm and competitive hourly pay.