Member Experience Host | Fitness Club Concierge

GoodLife Fitness; Ottawa; On-site; CAD 8,700 - 11,000; Full time

Benefits offered by this job

Opportunities for advancement

Free Fitness membership

Fun and energetic atmosphere

Job summary

Fit4Less Ottawa seeks a Host to deliver friendly member services, assist with memberships, and perform daily cleaning and maintenance to keep the club safe and welcoming.

The ideal candidate has a high school diploma or is working toward it, strong verbal and written communication, teamwork or volunteer experience, WHMIS, and First Aid with CPR-A & AED. The role emphasizes customer service, calmness under pressure, and punctuality.

Qualifications

• High School diploma, or working toward completion.
• 1 year teamwork and/or volunteer experience
• Verbal communication skills
• Written communication skills
• WHMIS
• First Aid, CPR-A & AED Certification
• Puts a lot of effort into their activities.
• Remains calm under pressure and can handle stress.
• Is dedicated to meeting the expectations and requirements of both internal and external customers.
• Values time and uses their time effectively and efficiently.

Responsibilities

• Cleans and tidies to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines.
• Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor.
• Sells and suggests memberships and provides assistance for membership management.
• Assists and provides appropriate access to and within the club to educate on automated and virtual options and the processes to allow a member to experience an automated way to utilize the club and their membership.
• Addresses, informs and reports incidents of concern using the standard process expectations.

Skills

Verbal communication

Written communication

Teamwork/Volunteering

WHMIS

First Aid CPR-A AED

Stress management

Customer service

Education

High School diploma or in progress

Job description

Fit4Less Ottawa seeks a Host to deliver friendly member services, assist with memberships, and perform daily cleaning and maintenance to keep the club safe and welcoming.

The ideal candidate has a high school diploma or is working toward it, strong verbal and written communication, teamwork or volunteer experience, WHMIS, and First Aid with CPR-A & AED. The role emphasizes customer service, calmness under pressure, and punctuality.