Member Engagement Associate (Opening Shift: 4:30am - 12:30pm)

Altea; Vancouver; On-site; CAD 24,796 - 30,307; Part time

Benefits offered by this job

Group health benefits

Complimentary membership

Complete training and development

Job summary

Altea is seeking a Member Engagement Associate to deliver exceptional service at the front desk and actively engage with members and guests. You will help with fitness program questions, schedule guidance, and CRM record upkeep.

The role requires a courteous, organized multitasker who can communicate clearly and collaborate across departments to enhance the member experience.

Qualifications

• Post-secondary education related to health and fitness (asset).
• CPR/First Aid certification (Emergency First Aid and CPR), renewed annually (asset).
• 1+ year customer-service experience.

Responsibilities

• Greet and assist members and guests.
• Provide five-star customer service and build rapport.
• Answer questions about fitness programs and schedules.
• Process day passes and update CRM records.
• Maintain cleanliness and furnishings at the front desk.
• Coordinate with departments to improve member experience.

Skills

Communication

Customer service

Attention to detail

Multitasking

Teamwork

Education

Health/fitness education

Job description

Availability: 4:30 am–12:30 pm, Monday–Friday, with additional availability for one weekend‑day opening shift (5:30 am–1:30 pm).

Description

The Member Engagement Associates provide five‑star customer service experience to all members and guests, establish rapport, and consistently improve member retention by anticipating needs and exceeding expectations. They maintain white‑glove standards for cleanliness, support front desk operations, and maintain accurate records in customer‑relations software.

Competencies

• Excellent communication, both listening and speaking.
• Customer‑service orientation, handling member questions and concerns professionally.
• Detail‑oriented and organized, maintaining client records flawlessly.
• Efficient and resourceful multitasker, juggling multiple tasks with a smile.
• Team player, fostering a collaborative environment.

Typical Day

• Meeting and greeting members and guests.
• Chatting with members about their fitness progress.
• Answering questions about group‑fitness schedules.
• Processing day passes for prospective clients.
• Answering the telephone within three rings.
• Rescheduling appointments for new members.
• Wiping down countertops and arranging furniture.
• Communicating with all departments to enhance member experience.
• Updating and maintaining accurate records in CRM software.

Qualifications

• Post‑secondary education related to health and fitness (asset).
• Additional certifications or workshops in customer service (asset).
• 1 + year customer‑service experience.
• Current CPR/First Aid certification (Emergency First Aid and CPR), renewed annually.
• Recent criminal background check prior to commencement of training or work.

Benefits

• Competitive salary.
• Group health benefits.
• Complimentary individual membership.
• Team‑member perks.
• Complete training and development package.
• Culture that fosters empowerment.
• Career‑defining growth and development opportunities.

We want to see your personal style — what makes you tick and why you think your next opportunity is with us.

The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal‑opportunity employer and believe in treating everyone fairly regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other legally protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.

We thank you for your interest; however, only candidates selected for an interview will be contacted.