Member Engagement Associate - Full Time and Part Time

Altea Active; Edmonton; Hybrid; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Group health benefits

Complimentary Altea membership

Career development opportunities

Job summary

Altea Active in Edmonton is seeking a Member Engagement Associate for full-time or part-time on-site roles. You will greet members, manage check-ins, and assist with recovery services and ProShop needs, while learning members’ names and preferences to deliver a premium experience.

The role emphasizes warm communication, reliability, and attention to detail, with opportunities for growth within a premier fitness and wellness brand in Canada.

Qualifications

• Experience in customer-facing, hospitality, or service roles.
• Warm, clear communicator comfortable with people of diverse backgrounds.
• Reliable, punctual, and detail-oriented.
• Familiarity with check-in platforms and member-facing software; training provided.

Responsibilities

• Welcome every member with warmth and presence, making them feel recognized from the moment they arrive.
• Run a tight check-in process, logging visits and registering guests efficiently.
• Support recovery services and ProShop needs, maintaining the same warmth and knowledge.
• Know your members by name, preferences, and routines to foster loyalty.
• Handle inquiries, account questions, and scheduling requests calmly and confidently.
• Hold the standard by keeping the front of house clean, organized, and professionally presented.

Skills

Customer-facing

Hospitality

Reliability & punctuality

Basic computer systems

Job description

Member Engagement Associate - Full Time and Part Time

Job Category: Guest Services

Requisition Number: CAFEA003264

• Posted : August 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Altea West Edmonton
Edmonton, AB T5S, CAN

Description

We're accepting applications now and will begin active recruitment in September/October 2026.

Altea is Canada’s premier fitness and wellness destination. Multiple boutique studios, modern recovery, and lifestyle amenities, all under one roof, for one membership. We bring together the quality of a standalone boutique with the breadth of afull serviceclub, and we deliver an experience that members build their week around. We are the membership membersactually use. Everything we do is designed to deliver a premium member experience.

The Member Engagement Associate is the first person a member sees when they walk through the door, and that moment shapes the entire experience that follows. You are the face of the club on every shift. You greet members by name, make guests feelimmediatelywelcome, and set the tone for everything Altearepresents. Your scope extends beyond the front desk to include recovery services and theProShopwhere applicable, and the standard you hold acrossallofthese areas is part of what makes the member experience exceptional.

If you are someone who lights up around people, takes pride in the details, and finds real satisfaction in making others feel at home, keep reading.

WHAT YOU'LL DO

• Welcome Every Member . You greet every person who walks through the door with warmth and presence. Not a script. Genuine attention that makes members feel recognized and valued from the moment they arrive.
• Run a Tight Check-In . You manage the check in process efficiently and accurately. Every visit logged, every guest registered, every detail handled so the member never has to think about it.
• Support Recovery and theProShop . Where applicable, youassistmembers with recovery services andProShopneeds,maintainingthe same warmth and knowledge you bring to the front desk.
• Know Your Members . Regular members have names, preferences, and routines. You learn them. You remember them. A member who feels known comes back, and that matters.
• Handle ItWithCare . Inquiries, account questions, scheduling requests, the occasional concern. You handle them calmly, confidently, and in a way that reflects what Altea stands for.
• Hold the Standard . The front of house is the first and last impression of the club. You keep it clean, organized, and professionally presented on every shift, because you understand what it communicates.

WHO YOU ARE

You are here to make people feel like they belong. That is the core of this role and the core of the member experience at Altea.

• You are genuinely warm. Not performed warmth. The kind that comes fromactually caringabout the person in front of you. Members feel it, and they remember it.
• You are reliable and consistent. You show up on time, prepared, and ready to bring your best. Your team and your members can count on you to be the same person every single shift.
• You pay attention to thedetailsand youdon'twait to be told. The desk is organized before the first member arrives. You see a lineup forming and you step in. You see a new member looking uncertain and you introduce yourself. The experience is everyone's responsibility, and you take that personally.
• You are proud of where you work. When you talk about Altea to a member, a guest, or a prospective member on a tour, it comes through. You believe in what this club offers and it shows in how you show up.

WHAT WE'RE LOOKING FOR

• Experience in a customer-facing, hospitality, or service role. fitness or premium retail experience is an asset
• Warm, clear communicator who is comfortable with people of all backgrounds and energy levels
• Reliable, punctual, and takes pride in the details of their work
• Comfortable with basic computer systems, check in platforms, and member facing software. training provided
• Available for a mix of morning, evening, and weekend shifts as required by the scheduling needs of the club
• Valid Standard First Aid and CPR-C,maintainedannually
• Criminal Background Checkrequiredprior to commencement

WHAT YOU'LL EARN

This role is compensated at a level that reflects the standard we hold and the calibre of personwe'relooking for. All rates of pay are confidential.You'llreceive group health benefits, a complimentary Altea membership, and career-defining growth and development opportunities within a rapidly expanding Canadian brand.

We are an equal opportunity employer and believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offences, disability, or any other legally protected factors. Accommodations are available upon request.

AI Disclosure: To support our hiring process, artificialintelligence basedtools may be used toassistwith screening and assessment activities, alongside human review.

We thank you for your interest; however, only candidates selected for an interview will be contacted.