Member Engagement Associate (Full-Time)

Altea Ottawa; Ottawa; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Group health benefits

Complimentary Altea membership

Job summary

Altea Ottawa seeks a friendly Member Engagement Associate to greet guests and ensure a premium first impression at the front desk. You will manage check-ins accurately and assist with recovery services and ProShop needs where applicable, upholding the club’s warm, professional standard.

You must be available Monday–Friday with shifts from 10:00 AM to 11:30 PM, and you will be valued for reliability, attention to detail, and the ability to create a welcoming member experience every visit.

Qualifications

• Experience in a customer-facing, hospitality or service roles (fitness/premium retail a plus).
• Warm, clear communicator with diverse guests.
• Reliable and punctual with attention to detail.
• Comfortable with basic computer systems and check-in platforms; training provided.
• Available for various morning, evening, and weekend shifts as needed.

Responsibilities

• Welcome every member with warmth and presence, greeting by name.
• Run a tight, accurate check-in process for each visit.
• Support recovery services and ProShop needs where applicable.
• Know regular members’ names, preferences, and routines to improve retention.
• Handle inquiries and scheduling calmly reflecting Altea's standards.
• Maintain a clean, organized front-of-house and professional presentation.

Skills

Customer service

Hospitality experience

Clear communication

Punctuality

Attention to detail

Tools

Check-in software

Job description

• Pay or shift range: $19 CAD to $20 CAD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Must have full availability Monday-Friday, including the ability to work any shift between 10:00 AM-11:30 PM.

Altea is Canada’s premier fitness and wellness destination. Multiple boutique studios, modern recovery, and lifestyle amenities, all under one roof, for one membership. We bring together the quality of a standalone boutique with the breadth of a full service club, and we deliver an experience that members build their week around. We are the membership members actually use. Everything we do is designed to deliver a premium member experience.

The Member Engagement Associate is the first person a member sees when they walk through the door, and that moment shapes the entire experience that follows. You are the face of the club on every shift. You greet members by name, make guests feel immediately welcome, and set the tone for everything Altea represents. Your scope extends beyond the front desk to include recovery services and the ProShop where applicable, and the standard you hold across all of these areas is part of what makes the member experience exceptional.

If you are someone who lights up around people, takes pride in the details, and finds real satisfaction in making others feel at home, keep reading.

What You'll Do:

• Welcome Every Member. You greet every person who walks through the door with warmth and presence. Not a script. Genuine attention that makes members feel recognized and valued from the moment they arrive.
• Run a Tight Check-In. You manage the check in process efficiently and accurately. Every visit logged, every guest registered, every detail handled so the member never has to think about it.
• Support Recovery and the ProShop. Where applicable, you assist members with recovery services and ProShop needs, maintaining the same warmth and knowledge you bring to the front desk.
• Know Your Members. Regular members have names, preferences, and routines. You learn them. You remember them. A member who feels known comes back, and that matters.
• Handle It With Care. Inquiries, account questions, scheduling requests, the occasional concern. You handle them calmly, confidently, and in a way that reflects what Altea stands for.
• Hold the Standard. The front of house is the first and last impression of the club. You keep it clean, organized, and professionally presented on every shift, because you understand what it communicates.

Who You Are:

You are here to make people feel like they belong. That is the core of this role and the core of the member experience at Altea.

• You are genuinely warm. Not performed warmth. The kind that comes from actually caring about the person in front of you. Members feel it, and they remember it.
• You are reliable and consistent. You show up on time, prepared, and ready to bring your best. Your team and your members can count on you to be the same person every single shift.
• You pay attention to the details and you don't wait to be told. The desk is organized before the first member arrives. You see a lineup forming and you step in. You see a new member looking uncertain and you introduce yourself. The experience is everyone's responsibility, and you take that personally.
• You are proud of where you work. When you talk about Altea to a member, a guest, or a prospective member on a tour, it comes through. You believe in what this club offers and it shows in how you show up.

What We're Looking For:

• Experience in a customer-facing, hospitality, or service role. fitness or premium retail experience is an asset
• Warm, clear communicator who is comfortable with people of all backgrounds and energy levels
• Reliable, punctual, and takes pride in the details of their work
• Comfortable with basic computer systems, check in platforms, and member facing software. training provided
• Available for a mix of morning, evening, and weekend shifts as required by the scheduling needs of the club
• Valid Standard First Aid and CPR-C, maintained annually
• Criminal Background Check required prior to commencement

What You'll Earn:

This role is compensated at a level that reflects the standard we hold and the calibre of person we're looking for. All rates of pay are confidential. You'll receive group health benefits, a complimentary Altea membership, and career-defining growth and development opportunities within a rapidly expanding Canadian brand.

We are an equal opportunity employer and believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offences, disability, or any other legally protected factors. Accommodations are available upon request.

AI Disclosure: To support our hiring process, artificial intelligence-based tools may be used to assist with screening and assessment activities, alongside human review.

We thank you for your interest; however, only candidates selected for an interview will be contacted.