Medical Receptionist

Clearpoint Health Network; Calgary; On-site; CAD 46,000 - 50,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP & DPSP up to 3% employer match

Vacation and personal days

Job summary

Clearpoint Health Network in Calgary is seeking a Medical Receptionist to manage patient appointments, calls, and administrative tasks. You will liaise between patients and medical staff, maintaining accuracy and confidentiality in a fast-paced environment.

The role focuses on facilitating day-to-day logistics for surgeons, coordinating with clinicians and the surgical facility to ensure a smooth patient experience. A high level of organization and independence is required.

Qualifications

• Experience with robust CRMs and/or electronic medical records (EMRs).
• High attention to detail and accuracy.
• Strong organization skills and ability to prioritize deadlines.
• Ability to multi-task with minimal supervision.
• Excellent communication and customer service skills.

Responsibilities

• Arrange patient appointments and answer phone calls.
• Serve as liaison between patients and medical staff.
• Maintain confidential patient information.
• Prepare reports and documents for surgeons and staff.
• Sort and route faxes and messages to appropriate recipients.
• Support administration team and participate in meetings.

Skills

CRM/EMR experience

Attention to detail

Strong organizational skills

Interpersonal relations

Communication and customer service

Multi-tasking

Education

Grade 12 or equivalent

Tools

MS Office

Job description

Clearpoint Health Network, is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations, and workers’ compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems. Clearpoint Health Network offers a competitive total compensation package and an attractive work schedule.

Clearpoint Health Network Inc is recruiting for a Medical Receptionist – for its centre in Calgary.

Position Type : Permanent

No of position : 1

• Salary 46K-50K
• Health and Dental Benefits -Full time Employees

RRSP & DPSP Program: Up to 3% employer match

• Vacation and Personal days

The role will remain open until new talent joins the team.

Who you are :

As a Medical Receptionist, you would arrange patient appointments, answer phone calls and manage the administrative requirements. You serve as a liaison between patients and medical staff throughout the entire process.

You are a well organized, very efficient, and resourceful individual who can work independently with minimal supervision.

Your time management skills are impeccable and do not falter during high-stress situations.

Job Purpose:

You will help facilitate day to day logistics for surgeons including liaising with clinicians and the surgical facility to facilitate an efficient patient experience.

Key Responsibilities:

• Identifies and resolves client concerns with urgency and good judgment to provide continuity of care including fulfilling any requests received from clients.
• Maintains privileged and highly confidential information involving client care.
• Conducts quarterly reviews pertaining to client processes, existing client files
• Acts as a custodian of client standard forms and records – maintaining an effective document management procedure.
• Prepares reports and documents
• Actively participates in all required meetings by summarizing key learnings and identifying trends pertinent to patient care and outcomes.
• Play a critical role in the Administration team
• Answering and directing incoming calls in a courteous and professional manner.
• Booking follow up appointments as required.
• Sorting incoming faxes and distributing to the correct recipient.
• Communicating messages to appropriate parties in a timely manner.
• Performing other related administrative tasks as required.
• Assisting other staff members when requested.

Skills & Qualification:

• Experience in working with robust CRMs and/or electronic medical records (EMRs)
• High attention to detail and high level of accuracy
• Strong organization skills and ability to handle multiple demands by prioritizing effectively and respecting deadlines
• Must be well organized and be able to multi-task while working under minimal supervision.
• Excellent aptitude for interpersonal relations combined with an ability to interact with all levels of management and peers in a professional and efficient manner
• Excellent communication and customer service skills required.
• 2-3 yrs previous experience in a medical facility would be preferred.
• Completion of Grade 12 or equivalent.
• Proficient in advanced MS Office software and customer service-related technology platforms

Accommodation is available upon request for candidates taking part in all aspects of the selection process.

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.