Medical Office Assistant/Receptionist

Waterloo Region NPLC; Breslau; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Generous paid time off

HOOP

Competitive salary

Job summary

Waterloo Region NPLC is seeking a Medical Office Assistant/Receptionist to join our Breslau team. This full-time position supports the Inter-professional team, welcomes clients, handles calls, schedules appointments, processes documents and manages referrals and new patient intakes.

You will work daily with PS Suites EMR, 37.5 hours per week including one evening shift. Role primarily covers Breslau with possible coverage in Kitchener and Cambridge.

Qualifications

• Diploma or certificate in Office/Business Administrative or Medical Secretary program.
• At least 2 years’ experience in an administrative position in a health care organization.
• Excellent customer service skills.
• Ability to balance multiple priorities and stay organized.
• Proficient with Windows, Microsoft Office 365; EMR experience (Practice Solutions) is an asset.
• Excellent written, verbal and interpersonal skills.
• Flexibility in work hours and site coverage (Breslau, Cambridge, Kitchener).
• Ability to maintain confidentiality and respect sensitive information.

Responsibilities

• Greet clients and provide front desk reception.
• Answer phone calls, schedule appointments and process documents.
• Manage referrals and new patient intakes.
• Support inter-professional team with administrative duties.
• Daily use of PS Suites EMR system.

Skills

Customer service

IT skills

Microsoft Office 365

Education

Office/Business Administrative diploma

Medical Secretary program

Tools

Practice Solutions EMR

Job description

Medical Office Assistant/Receptionist

Full-time (24 months) contract position with potential for permanent

Start Date: October 20, 2026

As a member of the team, the MOA will provide administrative support to the Inter-professional team. This is a frontline position and includes, welcoming clients, answering phone calls, scheduling appointments, processing associated documents, managing referrals and new patient intakes, and other required administrative duties. Working within PS Suites electronic medical records system is a daily expectation of the role. This is a full-time position at 37.5 hours per week including 1 evening shift per week. We offer competitive salary, generous paid time off and HOOP. This position will primarily support the Breslau site but may be asked to cover in Kitchener and Cambridge on occasion.

Requirements:

• Diploma or certificate in from an Office/Business Administrative or Medical Secretary program
• At least 2 years’ experience in an administrative position in a health care organization-preferably primary care
• Excellent customer service skills
• Ability to balance multiple priorities and a keen sense of organization
• Excellent information technology skills including working knowledge of Windows, Microsoft Office 365, and Electronic Medical Records- Practice Solutions experience an asset
• Excellent, written, verbal and interpersonal skills
• Flexibility in your availability for work hours will be required
• Flexibility in your ability to work from Breslau, Cambridge, and Kitchener sites as required
• Ability to maintain information in confidence and respect sensitive information

Vacancy Type: Existing

Hourly Rate: $22.05 to $24.89 per hour

Position Type: Temporary Full-time (24 month contract)

WRNPLC celebrates diversity and is devoted to creating an inclusive and equal opportunity environment for all employees. Applicants requiring accommodation to participate in the interview process should advise the contact noted below so that appropriate arrangements can be made.