Medical Office Assistant — Patient Care & Admin Pro

WELL Health Technologies Corp; North Vancouver; On-site; CAD 29,000 - 32,000; Full time

Job summary

WELL Health – DERM Lab in North Vancouver is hiring for a Full Time position to support dermatologists with patient care. The role involves administrative, lab, and clinical duties in a fast-paced clinic, with a strong emphasis on customer service and confidentiality.

The successful candidate will have a high school diploma, MOA certification is preferred, and experience with EMR (Accuro) is a plus. The position offers a competitive hourly rate and a Monday–Friday schedule in a collaborative

Qualifications

• High school diploma or equivalent.
• MOA certification or MOA program preferred.
• Experience in a medical specialists’ office is an asset.
• Experience in medical aesthetics is an asset.
• Strong verbal and written English communication skills.
• Attention to detail and ability to plan, organize, and prioritize work.
• Ability to work independently as well as with a team.
• Ability to analyze, problem-solve, and investigate problems.
• Open, positive, and accountable.
• Ability to work 5 days a week (Mon-Fri).
• Experience with an EMR system (Accuro) is an asset.

Responsibilities

• Administrative duties - answer a high volume of phone calls and emails, greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals and results, and handle private payments.
• Lab duties - prepare laboratory specimens (biopsies) for send out, dispose of contaminated supplies, sterilize medical instruments (autoclave).
• Patient care duties – Coordinate patient care through the clinic, check in, prep, and escort patients to exam rooms, prepare exam rooms, answer questions, provide post-appointment advice, run the UVB machine, monitor the waiting room and manage the flow.
• General duties – Keep patient information confidential and secure at all times. Perform all other related clinical, administrative tasks or special tasks as required by clinic management.

Skills

Customer service

Phone etiquette

Organizational skills

Teamwork

Education

High school diploma

MOA certification

Tools

Accuro EMR

Job description

WELL Health – DERM Lab in North Vancouver is hiring for a Full Time position to support dermatologists with patient care. The role involves administrative, lab, and clinical duties in a fast-paced clinic, with a strong emphasis on customer service and confidentiality.

The successful candidate will have a high school diploma, MOA certification is preferred, and experience with EMR (Accuro) is a plus. The position offers a competitive hourly rate and a Monday–Friday schedule in a collaborative