Medical Office Assistant

Harrison Healthcare; Vancouver; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP employer contributions

Professional development allowance

Development days

Job summary

Harrison Healthcare invites a Care Coordinator to join our Vancouver clinic. You will act as a client ambassador, handling appointment bookings, inquiries, and feedback while coordinating with the clinical team to ensure a smooth, supportive experience.

Reporting to the Associate Director of Clinical Operations, you will help maintain high standards of care, communicate clearly with clients, and contribute to continuous improvement within a patient-centered, compassionate environment.

Qualifications

• Professional interpersonal, written, and oral communication skills.
• Ability to prioritize workflow and multitask in a high-volume clinic.
• Comfortable building genuine client connections and delivering personalized care.
• Experience using an EMR system is an asset.

Responsibilities

• Respond to client inquiries by phone, email, or in person with clarity and compassion.
• Schedule client appointments and health assessments; coordinate care team calendars.
• Support administrative tasks like referrals and prescription coordination.
• Collaborate with Family Physician and clinical team to ensure a seamless client journey.
• Uphold Harrison's client experience standards and identify workflow improvements.

Skills

Communication

Multitasking

Client relations

Team collaboration

Education

Medical Office Assistant diploma

Equivalent education/experience

Tools

EMR system

Microsoft 365

Job description

Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest evidence-based medical developments into personalized care plans. Our team is driven by values of compassion, innovation, and excellence, delivering care as if each client were family.

Navigating Clients to Health, Fostering Enduring Connections

As a Care Coordinator at Harrison, you are a client ambassador who builds lasting connections and creates seamless, supportive experiences for every person who walks through our doors, sends an email, or picks up the phone. Reporting to the Associate Director of Clinical Operations, you serve as the first point of contact for appointment booking, questions, and feedback, leading with compassion and always seeking client-centred solutions. You are an integral part of the care team, working collaboratively with clinical colleagues to ensure every client feels informed, valued, and cared for throughout their entire healthcare journey.

Responsibilities:

• Client Relations & Communication: Respond promptly to client communications including emails, phone calls, and in-person inquiries. Triage urgent requests with the highest level of professionalism and compassion. Build genuine, personalized relationships with clients to make every interaction feel welcoming and valued.
• Scheduling & Care Coordination: Schedule client appointments including general visits and health assessments, and communicate appointment details clearly. Organize care team schedules to ensure a smooth, efficient, and stress-free experience for clients and colleagues alike.
• Administrative Support: Perform a variety of administrative tasks including coordinating prescriptions, processing referrals to specialists, and reviewing e-faxes accurately and in a timely manner.
• Team Collaboration: Work in close partnership with the Family Physician and clinical team to ensure every client feels supported and well cared for. Use collaborative tools and strategies to streamline care coordination and keep the team aligned.
• Client Experience & Standards: Maintain high standards in every aspect of operations and client experience. Ensure every client feels valued and supported throughout their journey, and embody Harrison's values of compassion, innovation, and excellence in every interaction.
• Continuous Improvement: Foster ongoing learning and skill development. Utilize new tools and methodologies to identify opportunities to optimize workflows and enhance the overall client experience.

Experience you Bring & Qualifications:

• Medical Office Assistant diploma from an accredited institution, or equivalent education and experience.
• Minimum 1 year of experience as a Medical Office Assistant in primary healthcare or equivalent.
• Excellent interpersonal, written, and oral communication skills with a natural ability to connect and engage with clients.
• Proven ability to effectively prioritize workflow and multi-task in a high-volume, professional setting.
• Passionate about creating memorable client interactions and delivering personalized care.
• Comfortable with ambiguity and flexible with the evolving needs of the clinic and team.
• Experience using an electronic medical record (EMR) system and/or Microsoft 365 considered an asset.
• Strong commitment to learning and embodying Harrison's values and people-first principles.

Why work at Harrison?

• Make a meaningful difference every day by improving the health and quality of life of the clients and communities we serve through a proactive, prevention-focused approach to care.
• Join Canada's leader in preventative primary care, with five clinics nationally and continued growth across the country. Be part of a team shaping the future of healthcare delivery.
• Be valued and supported through a culture of collaboration, compassion, innovation, and excellence where every voice matters and contributions are recognized.
• Grow your skillsets with an annual professional development allowance, paid development days, and ongoing learning opportunities designed to support both your personal and professional growth.
• Enjoy a competitive total rewards package, including performance bonuses, comprehensive health and dental benefits with significant employer premium contributions, health spending and wellness accounts, employer-matched RRSP contributions, and reimbursement of professional dues.