Part-Time Client Service Coordinator (CSC)

Bayshore HealthCare; Sarnia; On-site; CAD 25,000 - 36,000; Part time

Benefits offered by this job

Health Benefits

Paid Time Off

Retirement Plan

Career Growth

Job summary

Bayshore HealthCare is seeking a Part-Time Client Service Coordinator to support client service operations in Sarnia, Ontario. This role serves as the vital link between patients, families and healthcare providers, coordinating schedules and ensuring timely service delivery.

You will handle referrals, maintain accurate EMR entries, and collaborate with supervisors and field staff to assess service needs. A calm, organized, and patient-focused approach is essential.

Qualifications

• Minimum of two years of healthcare-related customer service experience.
• Excellent written and spoken English communication skills.
• Strong computer skills including Windows, MS Office, internet, and EMR.

Responsibilities

• Communicate professionally with patients, families, staff, and funder organizations.
• Process funder referrals and EMR updates (Procura) quickly.
• Schedule and assign care providers based on client needs and location.
• Coordinate caregiver assignments and ensure consistent service delivery.
• Document accurate records in the EMR and escalate issues as needed.

Skills

Customer service

Communication

Scheduling

Organization

Problem solving

Teamwork

Education

Secondary School Diploma

Medical Terminology or Office Administration certificate

Tools

Procura EMR

Scheduling software

Microsoft Office

Job description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list. Are you passionate about making a difference in patient care? Join our dynamic team as a Client Service Coordinator and be the vital link between patients, families, and healthcare providers! We are seeking a dependable, organized, and compassionate individual with exceptional customer service skills, strong attention to detail, and the ability to thrive in a fast-paced environment for the position of Part-Time Client Service Coordinator. The successful candidate will play a key role in supporting client service operations, coordinating schedules, and ensuring excellent service delivery for both clients and staff. This position requires flexibility to work a variety of shifts, including evenings and weekends, based on operational needs. The successful candidate will work a minimum of 15 hours per week, with opportunities for additional hours as business needs require. All shifts are in-office, and reliable transportation is required.

Primary Responsibilities:

• Communicate: Professionally engage with patients, families, staff, and funder organizations
• Process: Quickly handle funder referrals and updates in the EMR (Procura)
• Review: Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule: Assign care providers based on client needs, geographic area, staff skill set and availability
• Coordinate: Ensure consistent caregiver assignments and service delivery
• Notify: Keep patients and staff informed of initial and ongoing schedules
• Utilize: Optimize staff schedules to meet their availability and client care needs
• Document: Maintain accurate records in the EMR
• Resolve: Address patient concerns promptly and follow escalation pathways

Why Join Us?

• Immediate Impact: Make a real difference in the lives of employees, patients and their families
• Competitive Salary: Earn a competitive wage commensurate with experience
• Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
• Paid Time Off: Competitive leave time to ensure work-life balance
• Retirement Plan: Employer-contributed retirement savings plan
• Supportive Team: Be part of a collaborative and supportive team environment
• Growth: Opportunities for professional development and career growth

Education:

• Secondary School Diploma
• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience and Abilities:

• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service skills, preferably in healthcare or other high-paced customer service environment
• Strong ability to communicate effectively, both written and orally, in English
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Positive work and attendance performance essential
• Strong interpersonal skills including demonstrated ability to build rapport and connections
• Advanced competency in keyboarding and scheduling software with a willingness to learn

Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.