Medical Office Assistant

WELL Health Technologies Corp; Vancouver; On-site; CAD 32,000 - 34,000; Full time

Job summary

WELL Health Clinic Networks Inc. is seeking a Medical Office Assistant to support the Diagnostics Imaging Department in clinic operations and patient care. You will manage patient check-ins, EMR updates, scheduling, and liaison with radiology staff to ensure smooth workflow.

The role requires strong communication, team coordination, and familiarity with Velox and Oscar EMR. Fluency in English is essential and Cantonese/Mandarin is a plus.

Qualifications

• Medical Office Assistant certificate or 2+ years of office experience.
• Excellent written and verbal communication skills.
• Proficiency in Cantonese and/or Mandarin is beneficial.
• EMR proficiency – Oscar and Velox are assets.

Responsibilities

• Coordinates patient care through the clinic: checking in, prepping, escorting to change room, answering questions, monitoring the waiting room.
• Answers inquiries by phone, email, and in-person in a helpful, respectful, and efficient manner.
• Ensures that all requisition and referral forms are legible and signed by a physician.
• Maintains appointment schedule in Velox (booking, billing, and reporting).
• Maintains Oscar EMR, including the patient chart; performs tasks (including linking reports/results, uploading requisitions, and referrals) in support of patient care.
• Relays MRI/CT scan preparations to the patient and helps ensure imaging areas are stocked and ready.
• Maintains patient confidentiality and handles patient images/reports per HIPAA regulations.
• Assist MRI/CT technologists and radiologists when requested and foster strong沟通 between patients and staff.
• Keep waiting/change/recovery areas tidy and clean; perform other clinical/administrative tasks as required.
• Provide patient care with a customer service lens.

Skills

Teamwork

Communication

Microsoft Office

EMR experience

English fluency

Cantonese/Mandarin helpful

Education

Medical Office Assistant certificate

2+ years of office experience

Basic Cardiac Life Support certificate

Tools

Velox

Oscar EMR

Microsoft Office Suite

Job description

About this position

Entity: WELL Health Clinic Networks Inc.

Job Title: Medical Office Assistant

Hourly Rate: $23.00 - $25.00 CAD per hour

Job Class: Full Time

Location: WELL Health Clinic - False Creek Wellness

About the Company:

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, and women’s health services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca

Position Summary:

To support Well Health Medical & Longevity Centre, Diagnostic Imaging Department in clinic operations and in delivering patient care. All work should be delivered to standards and procedures established in Diagnostics procedure manual or otherwise requested by the Clinic Manager.

What you will be doing:

• Coordinates patient care through the clinic: checking in, prepping, escorting to change room, answering questions, monitoring the waiting room.
• Answers inquiries by phone, email, and in-person in a helpful, respectful, and efficient manner.
• Ensures that all requisition and referral forms are legible and signed by a physician.
• Maintains appointment schedule in Velox (booking, billing, and reporting).
• Maintains Oscar EMR, including the patient chart; performs tasks (including linking reports/results, uploading requisitions, and referrals) in support of patient care.
• Relays MRI/CT scan preparations to the patient
• Ensures MRI/CT are stocked appropriately and ensures that they are ready for the next patient (gowns, scrubs, sheets, etc.).
• Ensures patient confidentiality is thoroughly practiced at all times.
• Handles patient images and reports according to HIPPA regulations.
• Assist MRI/CT technologists and radiologists when requested.
• Maintain a strong communication between patients, technologists, and radiologists.
• Ensure waiting room, change room and recovery area are tidy and clean.
• Performs all other related clinical, administrative tasks or special tasks as required.
• Provides patient care with a customer service lens.

You have:

• Previous experience in diagnostic imaging is preferred
• Ability to work well in a team environment
• Excellent written and verbal communication skills
• Computer proficiency – Microsoft Office Suite
• EMR proficiency – Oscar and Velox (an asset but not mandatory)
• Organized, accurate and efficient
• Proficiency in Cantonese and/or Mandarin is beneficial
• Ability to problem-solve
• Good sense of character and judgement
• Clinical Skills and Abilities: English (fluent)
• Medical Terminology
• Medical Office Assistant certificate or 2+ years of office experience
• Basic Cardiac Life Support certificate

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want Read more about us: https://stories.well.company/