Medical Office Assistant

Intello Technologies Inc.; North Vancouver; On-site; Full time

Job summary

Join a forward-thinking healthcare team that prioritizes client care and innovation. As a Medical Office Assistant, you'll foster relationships with clients and healthcare providers, ensuring a seamless healthcare experience. Your role will involve initiating contact with clients, educating them about their health assessments, and providing exceptional service in a supportive environment. This position offers a chance to make a significant impact on the healthcare journey of Canadians while enjoying a collaborative workplace culture. If you're passionate about improving health outcomes and delivering outstanding client experiences, this role is perfect for you.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth opportunities

Community involvement opportunities

Qualifications

• Experience with EMR systems is essential for this role.
• Strong communication and organizational skills are required.

Responsibilities

• Assist medical staff in managing client activities and scheduling.
• Provide excellent client service and manage patient flow.

Skills

Customer Service Skills

Organizational Skills

Empathy

Active Listening

Initiative

Communication Skills

Conflict Resolution

Education

High School Diploma

Tools

Electronic Medical Record (EMR)

Google Workspace

Microsoft Programs

Job description

Status: Regular Full Time (in-clinic)
Date/Time: Monday - Friday 8:30 am -5:00 pm

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

Let’s create a healthier future, together!

Create awesome experiences for our clients!

We are looking for enthusiastic, customer service-minded individuals who want to work in a collaborative, friendly, and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Our team and what we’ll accomplish together:

As a Medical Office Assistant you will provide excellent client care by assisting the medical and professional staff in managing client activity. You will develop strong relationships with other health care providers in the community including general practitioners and specialists. To this end, you will work together with support staff in various physician and health care providers’ offices to build one-on-one relationships that will facilitate ongoing communications and cross-referrals.

What you’ll do:

• Initiate contact with newly enrolled clients to extend a warm welcome and facilitate the scheduling of their first Preventive Health Assessment (PHA). Adopt a proactive approach by proactively reaching out to all clients on an annual basis to schedule their PHA, ensuring consistent addressing and monitoring of their healthcare needs.
• Deliver comprehensive education to clients, ensuring they have a clear understanding of what to anticipate during their PHA and the significance of this assessment in their healthcare journey.
• Foster close collaboration with clinicians, working in tandem to meet the unique and personalized needs of each client.
• Provide welcoming, professional client service and create memorable experiences.
• Encourage client feedback and maintain comprehensive knowledge of TELUS Health services.
• Manage efficient patient flow and timely communication regarding appointments.
• Process billing accurately and protect client privacy and confidentiality.
• Respond promptly to client inquiries and collaborate across TELUS Health departments.

Qualifications

What you bring:

• Electronic Medical Record (EMR) experience required.
• Exceptional organizational and customer service skills, ensuring efficient and satisfactory interactions with all clients and visitors.
• Empathy and active listening skills to provide compassionate support to healthcare clientele at the front desk, fostering a caring and understanding environment.
• Ability to take initiative and work independently within the guidelines of the position, displaying a proactive approach to tasks and responsibilities.
• Excellent written and verbal communication skills, enabling effective and clear communication with clients and colleagues.
• Confidence and effectiveness in handling challenging clients, utilizing strong interpersonal skills and conflict resolution techniques to ensure positive interactions and resolution of issues.
• Proficiency in utilizing various software tools and platforms, including Google Workspace and Microsoft programs, to efficiently perform job responsibilities and enhance productivity.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $23-$34

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually or a combination of both.
• Generous company matched pension and share purchase programs.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more …

Please note that the compensation shown in the job posting is effective 2024 and may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.