Medical Office Assistant (MOA) - Urgent and Primary Care Centre - Casual Pool

Vancouver Coastal Health; Richmond; On-site; Full time

Job summary

Join a dedicated team as a Medical Office Assistant at a prominent health organization, where you will play a crucial role in providing essential support to patients in a fast-paced environment. This position offers the opportunity to work in a dynamic setting, assisting with patient registration and clerical tasks while ensuring high-quality care is delivered. You’ll be part of a multidisciplinary team focused on improving community health outcomes and enhancing access to urgent primary care services. If you are passionate about making a difference in healthcare and thrive in a collaborative atmosphere, this role is perfect for you.

Benefits

Comprehensive health benefits package

Employer-paid training

Wellness supports

Award-winning recognition programs

Exclusive discount offers for staff

Qualifications

• Graduation from a Medical Office Assistant program is required.
• One year of recent clinical medical office support experience is preferred.

Responsibilities

• Perform registration and clerical support functions for the Primary Care Clinic.
• Support the local Community of Care service delivery model.

Skills

Business writing skills

Customer service skills

Communication skills

Knowledge of medical terminology

Ability to perform basic medical tests

Ability to prioritize and organize workload

Education

Grade 12

Medical Office Assistant program

Tools

Office equipment

Computer software programs

Job description

Salary

The salary range for this position is CAD $26.09/Hr. - CAD $27.75/Hr.

Job Summary

Come work as a Medical Office Assistant (MOA) with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Medical Office Assistant (MOA) to join the team at the Richmond East Urgent & Primary Care Centre (UPCC). Apply today to join our team!

As a Medical Office Assistant with Vancouver Coastal Health you will:

• Perform registration and clerical support functions for the Primary Care Clinic which sees patients and families who require high priority care within 24 hours.
• Work in support of the local Community of Care (CoC) service delivery model, primary care network, and in accordance with VCH policies and procedures.

ABOUT URGENT AND PRIMARY CARE CENTRES

Urgent and Primary Care Centres (UPCC) will provide care for people with unexpected, non-life-threatening conditions who need medical attention within 12-24 hours but who don't require a visit to the emergency department – this includes sprains, cuts and wounds, an infection, mild asthma attack and less serious child illness and injury. The multidisciplinary health care team will be staffed by general practitioners, nurse practitioners, registered nurses and social workers.

UPCCs are intended to be an additional service in the community, working in concert with all touch points for care to provide appropriate urgent services to patients, when and where they need it. They do not replace your Emergency nor your Family Physician access rather enhance access to urgent primary care when your doctor is not available and where you do not need emergency level care.

Qualifications

Education & Experience

• Grade 12, graduation from a Medical Office Assistant program, one (1) year of recent, related clinical medical office support experience, or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

• Demonstrated knowledge of clinical policies, procedures and objectives.
• Demonstrated knowledge of community resources and agencies.
• Demonstrated knowledge of office procedures.
• Business writing skills.
• Knowledge of medical terminology.
• Demonstrated ability to perform basic medical tests and accurately record results in medical files.
• Demonstrated ability to respond independently and effectively to emergent situations and effectively present health information to individuals.
• Demonstrated ability to keyboard 5,000 keystrokes per hour.
• Demonstrated customer service and communication skills.
• Physical ability to perform the duties of the position.
• Demonstrated ability to work independently and within a team.
• Demonstrated ability to prioritize and organize workload and meet deadlines.
• Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
• Demonstrated ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
• Demonstrated skill in using a variety of office equipment and computer software programs.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan.
• Grow your career with employer-paid training and leadership development opportunities.
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families.
• Award-winning recognition programs to honour staff, medical staff and volunteers.
• Access to exclusive discount offers and deals for VCH staff.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation. Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.

Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.

Thank you for your interest in Vancouver Coastal Health.