Medical Office Assistant

TELUS; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

TELUS Health seeks a dedicated Medical Office Assistant to ensure a positive client experience within a dynamic healthcare environment. The ideal candidate will be responsible for scheduling, client support, and maintaining medical records, fostering a collaborative team spirit while prioritizing client confidentiality. Join us in creating accessible healthcare for all individuals.

Qualifications

• Minimum two years in healthcare with medical terminology.
• Requires EMR experience and typing skills (45 words per minute).
• Exceptional organizational and customer service skills required.

Responsibilities

• Scheduling appointments and managing client bookings.
• Providing reception coverage and preparing clients for examinations.
• Updating medical records and reminding clients of tests.

Skills

Customer service

Communication

Organization

Team player

Education

High School Diploma

Medical Office Assistant Certification

Tools

Electronic Medical Record (EMR)

Microsoft Word

Job description

Location: On-site at TELUS Sky - 685 Centre St S, Calgary, AB

Schedule: Monday to Friday - 8:00 am to 4:30 pm or 8:30 am to 5:00 pm

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

Let’s create a healthier future, together!

Our Team And What We’ll Accomplish Together

You are a mature, positive and professional individual that ensures clients have a positive experience. The Medical Office Assistant is energetic in collaborating with other administrative professionals in a shared team environment to achieve best client satisfaction outcomes.

As part of the team, you are responsible for providing the highest possible standards of client service and satisfaction. As an initial contact person for clients, you will be the voice and face of the company in many instances. You are a proactive positive team player, who maintains a friendly professional demeanor with clients, colleagues, suppliers and guests at all times, all while maintaining complete client confidentiality.

What You’ll Do

• Scheduling appointments and arranging for specialist consultations
• Navigating incoming phone calls and timely accuracy of client bookings
• Reception desk coverage and greeting clients
• Preparing clients for tests and examinations
• Updating medical records
• Contacting clients to remind them of required tests, examinations and follow up consultations
• Participating in the company’s health plan programs
• Connecting with clients, supporting continuity of care
• Provide support for general office administrative functions including medical records management
  
  
  

What You Bring

• High School Diploma
• Minimum of two years of healthcare experience and medical terminology required
• Medical Office Assistant Certification preferred
• Electronic Medical Record (EMR) experience required
• Good knowledge of Word, although more extensive computer knowledge is and asset as well as 45 words per minute typing speed
• Exceptional organizational and customer service skills
• A team player capable of interacting professionally with staff and physicians with a positive attitude
• Ability to communicate effectively