Medical Office Assistant

CBI Health; Ajax; Hybrid; CAD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

CBI Health seeks a Medical Office Assistant for its Ontario Assessment Clinic in Ajax. The role blends in-clinic and remote work, with day shifts across 3-4 days, totaling 37.5 hours weekly. You’ll support front-desk operations, scheduling, referrals, and chart prep while upholding patient-centred care.

Ideal candidates have a Medical Office Administration diploma, strong customer service experience, English proficiency, and a keen eye for confidentiality and organization.

Qualifications

• Diploma in Medical Office Administration.
• Experience in customer service and client care.
• Proficiency in English, written and spoken.

Responsibilities

• Provide excellent customer service and reception support.
• Schedule appointments and manage referrals.
• Answer, triage phone calls, and coordinate communications.
• Handle electronic faxing, scanning, filing and chart prep.
• Prepare exam rooms and support clinical workflow.

Skills

Customer service

English proficiency

Interpersonal skills

Time management

Organizational skills

Confidentiality

Multitasking

Typing 40 wpm

Education

Medical Office Administration Diploma

Tools

Accuro EMR

Job description

Medical Office Assistant – Ontario Assessment Clinic

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins. Learn more at cbihealth.ca.

This is a full time position located in Ajax (65 Bayly St west, Ajax ON) - it will consist of day shifts/3-4 days in clinic with remainder remotely/37.5hrs.

About Rehabilitation Services

CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We offer personalized rehabilitation services to help our clients live a healthy, active and independent lifestyle. We provide community-based rehabilitation including physiotherapy, sports medicine, osteopathic and chiropractic care for our clients, helping them regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

About This Opportunity

Are you an experienced office administrator with a strong commitment to the highest quality customer service? If so, CBI Health has an excellent opportunity to apply your skills. As a Medical Office Assistant at our Ontario Assessment Clinic, you will build upon your past administrative experience to ensure our office operates at peak efficiency while upholding our high standard of client-centred care.

The range for this role is expected to be $18.00-23.00 per hour. The rate will be commensurate with the successful candidate’s education and experience.

Take an inside look at what you’ll do each day

• Provide excellent customer service
• Schedule appointments
• Process referrals
• Answer and triage phone calls
• Electronic faxing, scanning, filing and chart prep
• Exam room prep

What You Need To Be Successful

• A diploma in Medical Office Administration
• Experience in customer service and a commitment to high-quality client care
• Previous EMR (Accuro) and specialist office experience are assets
• Punctuality and an excellent attendance record
• Commitment to being reliable, responsible and eager to learn
• Comprehensive knowledge of healthcare as well as organizational/specialist office practices, procedures and standards
• An ability to prioritize, recognize and use good judgment when appropriate
• Proficiency in English, both written and verbal
• Excellent organizational and time management skills
• Well developed interpersonal skills, including the ability to handle multiple duties
• The ability to maintain confidentiality
• A pleasant and courteous approach to interacting with clients in person and on the phone
• Keyboarding at 40 w.p.m.
• An ability to adapt in a fast-paced, demanding specialist office needs

What CBI Health Offers You

• Continuous learning and skills development, including management opportunities
• Training and mentoring from a national network of experts
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

Our commitment to diversity, equity and inclusion

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.