Branch Care Coordinator

CA10894-VITALCAN AIR LIQUIDE HOME HEALTHCARE CANADA INC.; Regina; On-site; CAD 42,000 - 62,000; Full time

Job summary

Air Liquide Home Healthcare Canada is seeking a Branch Care Coordinator in Regina, SK to support oxygen, PAP and related therapeutics and diagnostics, while providing excellent customer service.

You will handle administrative tasks, schedule appointments, assist with funding and insurance questions, maintain patient privacy, and collaborate with healthcare professionals to ensure smooth branch operations and a safe, compliant environment.

Qualifications

• College Certificate or Diploma or Equivalent.
• Computer literate in Microsoft Office, Google, with strong data entry skills.
• Able to work flexible hours and provide service to customers for extended hours.
• 1–2 years of experience in Office Administration or Call Center.
• Bilingualism is an asset, but not required.

Responsibilities

• Provides friendly and helpful service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch; provides information/literature to prospective clients.
• Creates walk-in appointments for therapeutics and diagnostic and adds them to scheduling software and books follow-up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding program and insurance requirements.
• Maintains client confidence, privacy and protects company operations by keeping information confidential.
• Works within a team to achieve optimal customer service.
• Assists healthcare professionals with the completion of necessary administrative functions and documentations.
• Supports co-workers and the work of other departments by adhering to all financial operations processes.
• Protects clients and employees by adhering to infection control policies and protocols.
• Contributes to a safe work environment by adhesion to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.
• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
• Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.
• Other duties as required.

Skills

Communication

Bilingualism (asset)

Education

College Certificate or Diploma or Equivalent

Tools

Microsoft Office

Google Suite

Data entry

Job description

Branch Care Coordinator (Open) Location: Regina, SK - University Park Dr - Respiratory therapy - POX

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

To provide support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence. The incumbent will carry out all responsibilities while promoting Air Liquide Healthcare’s safety and quality practices.

• Provides friendly and helpful service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch; provides information/literature to prospective clients.
• Creates walk-in appointments for therapeutics and diagnostic and adds them to scheduling software and books follow-up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding program and insurance requirements.
• Maintains client confidence, privacy and protects company operations by keeping information confidential.
• Works within a team to achieve optimal customer service.
• Assists healthcare professionals with the completion of necessary administrative functions and documentations.
• Supports co-workers and the work of other departments by adhering to all financial operations processes.
• Protects clients and employees by adhering to infection control policies and protocols.
• Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.
• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
• Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.
• Other duties as required.

Are you a MATCH?

• College Certificate or Diploma or Equivalent
• Computer literate in Microsoft Office, Google, with strong data entry skills.
• Able to work flexible hours and provide service to our customers for extended hours.
• 1-2 years of experience in Office Administration or Call Center
• Bilingualism is an asset, but not required

Additional Information Accommodations are available on request for candidates taking part in all aspects of the selection process.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here! We want to ensure a safe experience for everyone interested in joining Air Liquide.