Branch Care Coordinator

Socket.dev; Regina; On-site; CAD 42,000 - 64,000; Full time

Job summary

Air Liquide Home Healthcare Canada is seeking a Branch Care Coordinator in Regina to support branch operations, schedule therapeutics visits, assist customers and healthcare professionals, and ensure service excellence with strict confidentiality and patient privacy. You will work with a team to improve daily workflows and safety practices.

The role requires a College Certificate or Diploma, strong MS Office and data-entry skills, and experience in office administration or call centers.

Qualifications

• College Certificate or Diploma or Equivalent.
• Proficiency with Microsoft Office and data entry.
• Strong customer service and communication skills.
• Flexible, able to support extended hours.
• Bilingualism is an asset, but not required.

Responsibilities

• Provide branch-level support for branch operations and scheduling.
• Assist customers and healthcare professionals with inquiries and appointments.
• Maintain confidentiality and promote safety and quality practices.
• Support co-workers and other departments with administrative tasks and documentation.

Skills

Microsoft Office

Data entry

Customer service

Communication skills

Education

College Certificate or Diploma or Equivalent

Tools

Scheduling software

Job description

R10099368 Branch Care Coordinator (Open)

Location:

Regina, SK - University Park Dr - Respiratory therapy - POX

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

To provide support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence. The incumbent will carry out all responsibilities while promoting Air Liquide Healthcare’s safety and quality practices.

• Provides friendly and helpful service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch. Provides information/literature to prospective clients.
• Creates walk‑in appointments for therapeutics and diagnostic and adds them to scheduling software and books follow‑up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding program and insurance requirements.
• Maintains client confidence, privacy and protects company operations by keeping information confidential.
• Works within a team to achieve optimal customer service. Assists healthcare professionals with the completion of necessary administrative functions and documentations.
• Supports co‑workers and the work of other departments by adhering to all financial operations processes.
• Protects clients and employees by adhering to infection control policies and protocols.
• Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.
• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
• Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.
• Other duties as required.

Are you a MATCH?

• College Certificate or Diploma or Equivalent
• Computer literate in Microsoft Office, Google, with strong data entry skills.
• Able to work flexible hours and provide service to our customers for extended hours.
• 1-2 years of experience in Office Administration or Call Center
• Bilingualism is an asset, but not required

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the role and responsibility remain consistent.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers and patients, communities stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up ideas.