Medical Office Administrator

The Fertility Partners; Southwestern Ontario; On-site; CAD 42,000 - 54,000; Full time

Job summary

Generation Fertility Waterloo is seeking a motivated administrator to join our expanding fertility practice. The administrator participates as an important member on a multidisciplinary team and collaborates with other professionals to deliver comprehensive, patient-focused care.

The administrative role involves greeting and registering patients, scheduling appointments, answering phone and email inquiries, sending appointment reminders to patients, entering information into permanent patient

Qualifications

• Minimum of 2 years experience as an office administrator.
• Health Office Administration diploma is an asset.
• Willing to commit to a full-time schedule including weekends and on-call dates as needed.
• Commitment to excellence in patient care and customer service.
• Knowledge of MS Word, Excel and EMR software.
• Excellent verbal, written and interpersonal communication skills.
• Ability to work in a team environment.
• Ability to maintain a good attendance record.
• Previous experience in reproductive medicine and/or gynecology an asset.

Responsibilities

• Greet and register patients.
• Schedule and manage appointments.
• Answer phone and email inquiries.
• Send appointment reminders.
• Enter information into permanent patient charts.
• Collaborate with colleagues to ensure a smooth, inclusive work environment.

Skills

Customer service

Communication skills

Team player

Attendance reliability

On-call readiness

Reproductive medicine experience asset

Education

Health Office Administration diploma (asset)

Tools

MS Word

Excel

EMR systems

Job description

We are seeking a motivated administrator to join our expanding fertility practice. At Generation Fertility Waterloo, it is our commitment to provide high-quality, patient centered care. The administrator participates as an important member on a multidisciplinary team and collaborates with other professionals to deliver comprehensive, patient focused care.

The administrative role involves greeting and registering patients, scheduling appointments, answering phone and email inquiries, sending appointment reminders to patients, entering information into permanent patient charts, and working with colleagues to ensure a smooth and inclusive work environment.

The standard hours for this position are 8am to 4pm, weekdays. There is the possibility of weekend or holiday rotation, as needed.

The following knowledge is required for this position:

• Minimum of 2 years experience as an office administrator
• Successful completion of Health Office Administration diploma an asset
• Willing to commit to a full-time schedule including weekends and on-call dates as needed
• Commitment to excellence in patient care and customer service
• Knowledge of computer software applications, such as MS Word, Excel and electronic medical records (EMR)
• Excellent verbal, written and interpersonal communication skills
• Ability to work in a team environment
• Ability to maintain a good attendance record
• Previous experience in reproductive medicine and/or gynecology an asset