Intake Coordinator – Primary Care

London Family Health Team; London; Hybrid; CAD 34,000 - 39,000; Full time

Job summary

London Family Health Team is seeking an Intake Coordinator to support patient attachment and onboarding within Ontario’s IPCT priorities. This onsite role at LFHT involves welcoming patients, coordinating referrals, and ensuring timely, patient-centered onboarding in collaboration with physicians and allied health staff.

Responsibilities include onboarding new patients from referrals, confirming eligibility, arranging initial appointments, and maintaining accurate EMR records while identifying

Qualifications

• Education in health administration, medical administration, health care, social services or a related field.
• Experience in primary care or a health-care setting is preferred.
• Excellent communication, organization and interpersonal skills.
• Clinical skills/knowledge (an asset)
• Strong computer and EMR skills, preferably Telus Practice Solutions Suite (PSS) (an asset)
• Ability to manage competing priorities and work effectively as part of an interdisciplinary team.
• Demonstrated commitment to patient-centred, equitable and accessible care.

Responsibilities

• Contacting and onboarding new patients from referrals, online applications and other access pathways.
• Confirming patient information, eligibility and required documentation.
• Coordinating initial and follow-up appointments.
• Supporting patients in understanding the onboarding process and next steps.
• Identifying barriers to accessing care and connecting patients with appropriate resources.
• Coordinating warm handoffs to FHT services and community supports when appropriate.
• Maintaining accurate intake documentation and EMR records.
• Supporting attachment and patient-access reporting.
• Identifying opportunities to improve the patient onboarding experience and practice workflows.

Skills

Effective communication

Organization

Interpersonal skills

Multitasking

Patient-centered care

Education

Health administration/medical administration

Related health field

Tools

Telus Practice Solutions Suite (PSS)

Job description

London Family Health Team – Intake Coordinator – Primary Care

London Family Health Team (LFHT) is seeking a highly organized and collaborative Intake Coordinator to support the implementation of patient attachment and initiatives aligned with Ontario’s Primary Care Interprofessional Team (IPCT) priorities.

Job Posting Number: #IC1261260921

Reporting to: Chief Executive Officer
Term of Employment: Contract (until March 31, 2027)
Location: Onsite – possible multiple FHT sites

The Intake Coordinator plays a key role in welcoming and onboarding new patients into primary care. This position serves as the first point of contact for patients entering the practice and ensures that the intake process is timely, organized, patient-centred and coordinated with the primary care team.

Working closely with physicians, nurses and allied health professionals, the Intake Coordinator supports patients from initial application or referral through to their first primary care appointment and connection with appropriate services.

Key responsibilities include:

• Contacting and onboarding new patients from referrals, online applications and other access pathways.
• Confirming patient information, eligibility and required documentation.
• Coordinating initial and follow-up appointments.
• Supporting patients in understanding the onboarding process and next steps.
• Identifying barriers to accessing care and connecting patients with appropriate resources.
• Coordinating warm handoffs to FHT services and community supports when appropriate.
• Maintaining accurate intake documentation and EMR records.
• Supporting attachment and patient-access reporting.
• Identifying opportunities to improve the patient onboarding experience and practice workflows.

Qualifications:

• Education in health administration, medical administration, health care, social services or a related field.
• Experience in primary care or a health-care setting is preferred.
• Excellent communication, organization and interpersonal skills.
• Clinical skills/knowledge (an asset)
• Strong computer and EMR skills, preferably Telus Practice Solutions Suite (PSS) (an asset)
• Ability to manage competing priorities and work effectively as part of an interdisciplinary team.
• Demonstrated commitment to patient-centred, equitable and accessible care.

NOTE:

This is an administrative/patient-navigation role and does not involve clinical assessment or diagnosis. Clinical concerns identified during intake are escalated to the appropriate regulated health professional.

Contract Terms:

Hours: Up to 40 hours per week (to be negotiated)

Rate: $25.00 – $28.00 per hour

The successful candidate will be required to undergo a criminal background check. While we thank all applicants, only those under consideration will be contacted for an interview.

The London Family Health Team is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply.

AI USAGE

We do not use artificial intelligence (AI) to screen, assess, or select candidates. Every application is reviewed by a real person, and human decision-makers are involved at every stage of our recruitment process.