Applications Specialist

Medavie Health NL Inc.; San Juan de Terranova; On-site; CAD 64,000 - 71,000; Full time

Job summary

Medavie Health NL Inc. is seeking an Application Specialist to administer and optimize the PMCC CAD system and related applications across Newfoundland and Labrador.

You will work with IT and vendors to implement enhancements, maintain documentation, and support operational PMCC decisions with robust data and reporting. The role requires experience with CAD systems, EMS or emergency communications, and strong problem solving, communication, and analytical skills.

Qualifications

• EMS or emergency communications experience is an asset.
• Experience with CAD systems or other operational applications is an asset.
• Experience in application administration, system configuration, or business analysis.
• Experience coordinating with software vendors and IT teams.
• Experience working with data, reporting, dashboards, or system performance information.
• Strong analytical, communication, and problem solving skills.

Responsibilities

• Administer, configure, maintain, and support the PMCC CAD system and other PMCC applications.
• Act as the PMCC subject matter expert for CAD functionality, configuration, workflows, and integrations.
• Collaborate with CAD vendor to identify enhancements, troubleshoot issues, and implement changes.
• Coordinate testing and implementation of application changes, upgrades, and new functionality.
• Maintain technical documentation related to configuration, workflows, and system functionality.
• Contribute to roadmaps and identify future technology requirements for PMCC.
• Support application administration activities including user access and version control.
• Participate in workflow and security reviews and ensure compliance with PMCC requirements.
• Provide technical and application support to PMCC operational groups and resolve issues.
• Collaborate with other Medavie programs on shared applications and data initiatives.
• Support PMCC projects involving development, data, reporting, and technology implementation.

Skills

EMS experience

CAD systems

Data reporting

SQL

Vendor coordination

Analytical thinking

Communication

Workflow

Documentation

Problem solving

Independent work

Continuous improvement

Tools

SQL

Job description

Position Type: Permanent * Closing date: 2026-10-12 * Full careers. Full lives. Join the Medavie Health NL Team Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador. If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

As an Application Specialist, you will work as part of the Provincial Medical Communications Centre (PMCC) team, with a primary focus on the administration, support, optimization, and ongoing development of applications and technologies that support PMCC operations. The Application Specialist will be the primary PMCC resource for the Computer‑Aided Dispatch (CAD) system and will serve as the go‑to contact for CAD and PMCC technology‑related matters. This includes the day‑to‑day administration and configuration of the CAD system, identifying opportunities to improve functionality, supporting system changes, and working directly with the CAD vendor to troubleshoot issues and develop and implement enhancements that meet the operational needs of PMCC. The position will work closely with Medavie IT and other technical resources to support PMCC applications, integrations, access, system issues, and technology initiatives. The Application Specialist will also work collaboratively with System Performance on data, CAD reporting, dashboards, system performance information, and other reporting requirements to ensure PMCC has accurate and meaningful information to support operational decision‑making.

Responsibilities

• Administer, configure, maintain, and support the PMCC Computer‑Aided Dispatch (CAD) system and other PMCC applications and technologies.
• Act as the primary PMCC subject matter expert and point of contact for CAD functionality, configuration, workflows, integrations, and system‑related issues.
• Work directly with the CAD vendor to identify opportunities for enhancement, troubleshoot issues, test solutions, and implement system changes that support PMCC operational requirements.
• Coordinate and participate in the testing and implementation of application changes, upgrades, enhancements, and new functionality.
• Maintain accurate technical documentation related to application configuration, workflows, system functionality, processes, and user support.
• Contribute to application and technology roadmaps for PMCC systems and identify future technology requirements.
• Support application administration activities including configuration, user access, version control, and system changes.
• Participate in workflow and security reviews and ensure application changes support organizational and PMCC requirements.
• Provide technical and application support to PMCC operational groups and assist with the timely resolution of system‑related issues.
• Work collaboratively with other Medavie programs and departments on shared applications, technology, data, and system initiatives.
• Support PMCC projects involving application development, system enhancements, data, reporting, workflow changes, and technology implementation.

Professional Qualifications & Competencies

• Related EMS, emergency communications, healthcare, or equivalent operational experience considered an asset.
• Experience working with Computer‑Aided Dispatch (CAD) systems, emergency communications systems, or other operational applications considered an asset.
• Experience in application administration, system configuration, business analysis, technical support, or a related field.
• Experience working directly with software vendors and IT teams to troubleshoot issues and implement system enhancements.
• Experience working with data, reporting, dashboards, or system performance information considered an asset.
• Experience with SQL, reporting tools, or data analysis considered an asset.
• Strong knowledge of application configuration, system administration, workflow development, and version control.
• Strong technical aptitude with the ability to analyze, troubleshoot, problem‑solve, and make sound decisions.
• Ability to understand operational requirements and translate them into practical application and technology solutions.
• Strong attention to detail and accuracy when working with system configuration, data, reporting, and operational workflows.
• Strong organizational skills with the ability to manage multiple priorities, service requests, projects, and deadlines.
• Strong verbal and written communication skills, with the ability to explain technical information clearly to both technical and operational audiences.
• Demonstrated ability to build strong working relationships and collaborate effectively with operational teams, IT vendors, System Performance, and other programs.
• Ability to work independently while recognizing when issues require collaboration or escalation.
• Demonstrated commitment to continuous improvement and the effective use of technology to support PMCC operations.

Salary

Salary Range $64,000 to $71,000 annually. The Base Pay range may vary depending on the successful candidate or other relevant job‑related factors such as knowledge, skills, qualifications, experience and education/training.

In addition to Base Pay, eligible Medavie employees may participate in various performance‑based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

Who we are

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL‑based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs. Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest. We’re one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute. If you share our mission of improving the wellbeing of Canadians, join our team.

What it’s like to work with us

We are more than just a workplace – we are a people‑focused, visionary organization dedicated to fostering well‑being and making a meaningful impact on the lives of our employees and the Communities we serve. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job — you’ll find a pathway to a full and rewarding career.

We welcome diversity

We welcome diversity. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety‑related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [e-mail].

We’re recognized as one of Canada’s best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all‑in‑one private health insurance, public health administration, emergency medical services as Canada’s largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not‑for‑profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.