Expression of Interest - Clinical Support Paramedic - Full-time Permanent

medaviehs; Dartmouth; On-site; CAD 70,000 - 100,000; Full time

Job summary

Emergency Medical Care Inc. (EMC) in Nova Scotia seeks a Clinical Support Paramedic to assess health needs and provide clinical advice using decision support software within the EHS system.

You will maintain professional competencies through ongoing education, training and clinical exposure under Medical Director direction, contributing to patient safety and quality care across 911 and inter-facility transports.

Qualifications

• Active CPNS registration as an Advance Care Paramedic.
• 5+ years frontline experience in high volume settings.
• ACLS/ATLS/PALS certification an asset.

Responsibilities

• Provide telephone triage, medication advice and health information during emergencies.
• Offer clinical advice to operational staff and promote alternative care pathways.
• Assess patients via telephone with clinical decision support software.
• Analyze complex information to give accurate health advice.
• Maintain accurate records of service user inquiries during calls.
• Identify opportunities for health education during consultations.
• Demonstrate active listening and analytical skills for medical issues.
• Conduct clinical follow-ups and reference approved resources.
• Act as a clinical resource for internal and external staff.

Skills

Advanced patient assessment

Clinical governance

Infection control

EHS protocol knowledge

Clear communication

Prioritization

Tele-triage experience

Education

CPNS Advanced Care Paramedic

ACP frontline experience (5+ yrs)

ACLS/ATLS/PALS certification (asset)

Tools

Windows-based applications

30 wpm typing

Clinical assessment software

Job description

Position Type

Permanent

Closing date

2026-10-06

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia.

NATURE AND SCOPE

Reporting to the Integrated Health Operations Supervisor (IHOS), the Clinical Support Paramedic will be responsible for the assessment of health and clinical needs and providing clinical advice, utilizing professional clinical judgment, supported by decision support software within the provincial EHS system.

Must maintain and be accountable for their own professional competencies through participation in continuing education sessions, successful completion of required skills training, and clinical exposure under the oversight and direction of the Medical Director and College.

As an employee of EMC, we are accountable to our patients and coworkers by participating and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

DUTIES AND RESPONSIBILITIES

The position entails, but is not limited to the following:

• Provide telephone triage, medication advice, health information, patient follow up and implement care packages to a range of individuals in a range of emotional states to specific emergency calls, using Clinical Decision Support Software.
• Provide clinical advice to Operational staff when required and proactively promote the use of alternative care pathways to operational staff.
• Provide skilled and effective assessment of patients presenting clinical need, through telephone consultation, with the support of clinical assessment software.
• Apply critical analysis to the combination of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon the advice given.
• Keep immediate and accurate records of service user inquiries to the service during the consultation.
• Recognize opportunities for and provide health education during the consultation process referring to Health Care Professionals as required.
• Practice active listening and analytical skills to identify medical issues and provide treatment plans.
• Conduct clinical follow-ups.
• Access databases, email, and approved internet resources and critically appraise sources of information and their evidence base.
• Act as a clinical resource for internal and external non-medical staff.
• Provide advice on clinical issues i.e. clinical requirement for inter-facility transports.
• Undertake audits of the Clinical Desk and produce feedback reports.

Qualifications and Requirements

Education/Experience

• Active CPNS registration as an Advance Care Paramedic.
• ACP - minimum of 5 years recent experience with at least three (3) years in a frontline patient care role in a high volume area
• ACP in either a high call volume ground ambulance position or emergency department.
• Must have working knowledge of window-based computer applications and the ability to accurately type 30 wpm
• Must have or be willing to complete an AEMD course as well as other courses as necessary
• Must have a good clinical record
• Must have a good attendance record
• Current certification/instructor in ACLS, ATLS, PTLS, PALS an asset
• Completion of a leadership course, an asset
• Other current and past leadership roles within the organization, an asset

Knowledge & Skills

• Advanced patient assessment skills
• Demonstrated high standards of competence in practices to protect health and safety including clinical governance, infection control and scene safety
• Excellent understanding and must follow the EHS CPGs, protocols, and policies.
• Methodical and systemic approach to working including ability to prioritize
• Ability to convey information in a simplified and easily understandable way
• Ability to identify, assess and prioritize complex problems
• Previous experience with tele-triage considered an asset

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance to ensure a fair and equitable process.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.