Technical Service Coordinator (Valve Repair Shop)

Source Atlantic Limited; Mount Uniacke; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Source Atlantic Limited seeks a Technical Service Coordinator to join our Mount Uniacke, NS team. The role focuses on coordinating service schedules, supporting field technicians, and ensuring accurate service documentation to meet customer needs.

You will liaise with customers and suppliers, manage quotes and invoicing, and help maintain inventory and order parts. A business administration background and strong organizational skills are essential for success in this fast-paced environment.

Qualifications

• Post-secondary education in Business Administration or a related field.
• Experiência em ambiente de serviço/industrial é um trunfo.
• Strong time management and prioritisation skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office and ERP systems.

Responsibilities

• Coordinate service schedules and support field technicians.
• Maintain and monitor service documentation and quotes.
• Work with suppliers to order parts and track shipments.
• Size valves and support with supplier portals and training.
• Maintain inventory for upcoming jobs and assist with estimating work.
• Process warranties and related documentation from start to finish.
• Enter data to support the service team and invoicing.

Skills

Time management

Organizational skills

Prioritization

Attention to detail

Written & verbal communication

Multitasking

Problem solving

Independent work

Education

Business Administration or related field

Tools

Microsoft Office

ERP systems

Job description

We have an exciting opportunity for a Technical Service Coordinator to join our team, based out of Mount Uniacke, NS.

Summary:

The Technical Service Administrator plays a key role in delivering exceptional customer support and ensuring the efficient execution of industrial valve service and repair activities. This position coordinates service schedules, supports field technicians, manages service documentation, and serves as a critical link between customers, suppliers, and the service team. The successful candidate combines strong administrative and organizational skills with technical aptitude to help ensure customer requirements are met safely, accurately, and on time.

Responsibilities:

• Provide courteous, accurate and prompt customer service, to ensure customer satisfaction and support of field service technicians.
• Work with industrial service team to maintain and monitor customer preventative maintenance schedules.
• Work closely with suppliers to order parts, track shipments, and ensure pricing and deliveries are met as to not cause customer disruption.
• Size new and replacement valves to customer requirements, working with supplier portals and sizing programs. Product specific training will be provided.
• Maintain desired inventory levels needed for upcoming jobs.
• Estimating on-site and in-shop service work.
• Management and completion of all associated service-related documentation, including the preparation of quotes, technical travel packages, service orders, purchase orders, inspection and test reports, shipping, invoicing, and docman.
• Perform parts inspection and assemble parts kits for service technicians.
• Perform data entry as required to support service team.
• Process warranty claims from start to finish, until RMA/Credits/Debits are received.

Qualifications:

• Post-secondary education in Business Administration or a related field; equivalent industry experience will be considered.
• Experience working in a fast-paced service, industrial, manufacturing, or technical environment & technical aptitude is considered a strong asset.
• Strong time management, organizational, and prioritization skills.
• Excellent attention to detail and a commitment to accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, adapt to changing priorities, and respond effectively to urgent requests.
• Strong problem-solving skills and the ability to work independently with minimal supervision.
• Proficiency with Microsoft Office applications and ERP/business management systems.