Massage Provider

Startdate; Fairmont Hot Springs; On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Access to mineral hot springs pools

Recreation and Experience Activities

Discounts on F&B, Retail and Lodging

Job summary

Fairmont Hot Springs Resort in British Columbia, Canada, is seeking a Massage Provider to deliver professional massage and body treatments to guests. The role requires knowledge of multiple modalities, excellent communication, and a willingness to train in spa offerings.

Pay is CAD 18.25 per hour for non-commission hours. You will maintain sanitation, manage appointments, educate guests on wellness, and support spa operations while promoting the resort’s experiences and discounts.

Qualifications

• Enthusiasm and excellent guest service skills.
• Enjoy working with people with a friendly, outgoing personality.
• Excellent communication and listening skills, plus basic computer knowledge.
• Must be a team player.
• Problem solving, critical thinking, and good memory.
• Desire for continuous learning.
• Minimum of two years’ experience with guests.
• Minimum1000 hour massage program.

Responsibilities

• Be on time for your shift, prompt for appointments, and perform services within the allotted time.
• Provide consistent professional massage and body treatments per spa protocols and certification practices.
• Inform and educate guests about specific wellness concerns.
• Be flexible with your schedule to support spa needs.
• Care for equipment and use product amounts to aid cost controls.
• Have knowledge of all services and products offered.
• Uphold sanitation and sterilization standards.
• Prepare and restock rooms, assist with guest lockers and laundry.
• Communicate to management any staff or guest issues requiring attention.
• Promote spa, treatments, services, retail, programs, promotions and discounts.
• Accurately book, change and cancel spa appointments in Mind Body system.
• Handle credit card and cash transactions.
• Respond professionally to guest questions and concerns.
• Work without direct supervision.
• Maintain a positive attitude and contribute to a quality work environment.
• Attend and support training and staff meetings.
• Assist in all areas of spa operation as requested by management.
• Support and promote the resort as a whole and assist other areas when necessary.
• Other duties as required.

Skills

Guest service

People skills

Communication

Team player

Memory retention

Continuous learning

Guest experience

Education

Minimum1000 hour massage program

Job description

Position Summary -

The Massage Provider administers professional massageand body treatments to our guests. They must have a thorough knowledge ofnumerous massage modalities, posses a general understanding of body treatmentsand be willing to train in our spa’s specific massage and body treatmentofferings. They must possess excellent communication skills and be able tolearn the product and service knowledge necessary to effectively providewellness solutions to meet the needs of our guests.

Pay is $18.25 per hour for non-commission hours.

Major Duties & Responsibilities

• Beon time for your shift, prompt with each appointment and perform serviceswithin the appropriate time allotted for the service.
• Provideconsistent professional massage and body treatments in accordance with spaprotocols and accepted certification practices.
• Effectivelyinform and educate our guests about specific wellness concerns.
• Beflexible with your schedule, supporting the needs of the spa.
• Properlycare for equipment and use proper amounts of product to assist with costcontrols.
• Havecomplete knowledge and understanding of all services and products offered.
• Upholdthe standards of sanitation and sterilization as directed by law and the spa’spolicies and procedures.
• Performprep work, properly clean and restock used rooms as required. This includesitems needed to stock guest lockers and remove soiled laundry.
• Communicateto management any and all occurrences involving staff or guests in the spa thatrequire attention.
• Actively promote the spa, treatments, services and retail, as wellas programs, promotions and/or discounts available.
• Accuratelybook, change and cancel spa appointments in Mind Body point of salesale/booking system.
• Abilityto handle credit card and cash transactions.
• Handle guests’ questions and concerns professionally andcourteously.
• Provide accurate, appropriate and immediate responses to allrequests by guests.
• Possess the ability to work without direct supervision.
• Maintaina positive attitude and contribute toward a quality work environment.
• Regularlyattend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Support and promote the resort as a whole being helpful to other areas when necessary.
• Other duties as required.

Minimum Qualifications & Skills

• Must have enthusiasm and possess excellent guest service skills.
• Enjoy working with people and possess a friendly and outgoingpersonality.
• Excellent communication and listening skills, as well as basiccomputer knowledge.
• Must be a team player.
• Problem solving skills, critical thinking, significant use ofmemory
• Desire for continuous learning
• Minimumof two years’ experience with guest
• Minimum1000 hour massage program

About Us

Who We Are: Fairmont Hot Springs Resort, home toCanada’s largest natural mineral hot springs, is a year-round destinationnestled in the heart of the British Columbia Rocky Mountains and the stunningColumbia Valley. Guests and dayvisitors can enjoy everything one of Canada’s most all-encompassing experienceshas to offer including the legendary natural mineral hot springs pools, 45holes of golf across 3 courses, a stunning RV resort and a campground, theNatural Springs Spa, our family-friendly ski area, and a variety of outdoorexperiences and activities that help connect people with the wonder of nature.

Our Mission: To create warm memories in our year-round mountain getaway.

Our Core Values: Act with Respect, Love where you live and work, Everything with Passion, Always do the right thing, and Make it happen

Who You Are: You are connected with our Mission and Core Values. You describe yourself as someone with a can-do attitude, a strongcommunicator and you work well with guests and colleagues alike to help create an amazing experience on a daily basis.

Perks and Benefits: Golfingat our 2 spectacular courses and our Par 3 during the golf season. Winter season,youcan skiat our ski hill. All year round: Access to the mineral hot springs pools. The ability to participate in our Recreation and Experience Activities. Discounts on F&B, Retail and Lodging at the resort. Eligibilityto participate in our Employee Experience Awards, i.e. Employee of the Month.