MarTech Activation Analyst

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 63,000 - 105,000; Full time

Job summary

Manulife is seeking a MarTech Activation Analyst to help modernize the marketing technology stack and deliver personalized digital experiences. The successful candidate will validate incoming business intake, document requirements, and coordinate with delivery teams across M&I, tagging and activation.

Strong project-management and communication skills are essential. The role requires 2–3 years in a related function, proficiency with MS Office, and familiarity with Martech platforms such as

Qualifications

• 2–3 years' experience in a business analyst, marketing operations, or marketing coordination role.
• Strong organizational and project-management skills, with the ability to manage multiple concurrent requests and keep on top of shifting priorities and timelines.
• Excellent written and verbal communication, with the ability to translate business needs into clear, structured requirements.
• Comfort working across business and technical teams, coordinating between stakeholders and delivery partners.
• University or college degree in marketing, communications, business, or a related field of study.
• Skilled in MS Excel, MS PowerPoint, MS Word, and SharePoint.
• Familiarity with martech platforms (Adobe Experience Platform, Salesforce Marketing Cloud), tagging/analytics tools, or work-management tools (Workfront, Jira) an asset.

Responsibilities

• Validate incoming business intake — confirming objectives, scope, and requirements are clear and complete before work proceeds.
• Document business requirements and route requests to the appropriate delivery teams (M&I, Tagging, and activation)
• Coordinate effort scoping and delivery timelines with delivery partners, maintaining a realistic view of what can be delivered and when
• Maintain the request backlog as a single source of truth, keeping status, priorities, and timelines current and visible
• Support prioritization of requests in partnership with the Director and business leads
• Track requests through to delivery, proactively flagging risks, dependencies, and delays
• Contribute to process standardization and continuous improvement across the intake and activation workflow

Skills

Project management

Stakeholder coordination

Communication skills

Cross-functional collaboration

Martech familiarity

MS Office proficiency

Martech platforms familiarity

Education

University or college degree in marketing, communications, business

Tools

Adobe Experience Platform

Salesforce Marketing Cloud

Workfront

Jira

Job description

Manulife is on a journey to become a customer-focused digital leader. As we modernize our marketing technology (MarTech) stack and scale personalization, we are seeking a dynamic and detail-oriented MarTech Activation Analyst to join our team. This role is crucial in developing foundational capabilities and digital architecture that delivers differentiated and personalized digital experiences using best-in-class data and digital marketing platforms.

Position Responsibilities:

• Validate incoming business intake — confirming objectives, scope, and requirements are clear and complete before work proceeds
• Document business requirements and route requests to the appropriate delivery teams (M&I, Tagging, and activation)
• Coordinate effort scoping and delivery timelines with delivery partners, maintaining a realistic view of what can be delivered and when
• Maintain the request backlog as a single source of truth, keeping status, priorities, and timelines current and visible
• Support prioritization of requests in partnership with the Director and business leads
• Track requests through to delivery, proactively flagging risks, dependencies, and delays
• Contribute to process standardization and continuous improvement across the intake and activation workflow

Required Qualifications:

• 2 –3 years' experience in a business analyst, marketing operations, or marketing coordination role
• Strong organizational and project-management skills, with the ability to manage multiple concurrent requests and keep on top of shifting priorities and timelines
• Excellent written and verbal communication, with the ability to translate business needs into clear, structured requirements
• Comfort working across business and technical teams, coordinating between stakeholders and delivery partners
• University or college degree in marketing, communications, business, or a related field of study
• Skilled in MS Excel, MS PowerPoint, MS Word, and SharePoint
• Familiarity with martech platforms (Adobe Experience Platform, Salesforce Marketing Cloud), tagging/analytics tools, or work-management tools (Workfront, Jira) an asset

When you join our team:

We’ll empower you to learn and grow the career you want

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words

As part of our global team, we’ll support you in shaping the future you want to see

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement Hybrid

Salary range is expected to be between $62,850.00 CAD - $104,750.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.