Summer Intern 2027 - Data & Analytics

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 53,000 - 60,000; Part time

Benefits offered by this job

GRO program access

Mentorship

Job summary

Manulife is looking for a co-op student to contribute to the Data Office across Customer Experience, Data Analytics, and Continuous Improvement. You will gain hands-on experience, receive mentorship, and help drive data‑driven decisions from day one.

You will analyze data, build dashboards, present findings, and collaborate with stakeholders to improve processes and customer outcomes. Hybrid work in Canada is available through the GRO co‑op program.

Qualifications

• Enrolled in accredited university for CS or related field.
• Strong analytical and problem‑solving skills; data-driven decisions.
• Familiar with data mining, analysis and visualization.
• Experience with Power Suite or similar data visualization tools.
• Curious, proactive, and collaborative team player.

Responsibilities

• Ask insightful questions to clarify business drivers and scope.
• Build relationships with stakeholders to strengthen partnerships.
• Perform data mining, analysis and visualization; present findings clearly.
• Document requirements and propose solutions concisely.
• Lead meetings and present information across organizational levels.
• Support smooth transitions and changes for business partners.
• Assist with data management and dashboard creation as needed.

Skills

Analytical thinking

Stakeholder management

Data storytelling

Customer-centric

Communication skills

Education

Bachelors in Computer Science

Tools

Power BI

Power Platform

Job description

*Please note there are specific application instructions required to be considered for this role** This is your opportunity to help shape the future of data-driven decision-making at Manulife through the Data Office. You’ll gain hands‑on experience across key areas like Customer Experience, Data Analytics, and Continuous Improvement, while building technical and professional skills through training, mentorship, and networking. This role empowers you to make meaningful impact from day one!

Position Responsibilities

• Leverage your analytical skills and critical thinking to ask insightful questions, understand business drivers and needs, and bring clarity and precision to the scope and requirements of initiatives.
• Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
• Apply your training and knowledge effectively in areas such as data mining, analysis and visualization, process assessment, root cause analysis, prioritization, and presentation of findings, with a focus on customer needs and Net Promoter Score (NPS).
• Deliver well‑documented solution requirements and propose solutions clearly and concisely.
• Lead meetings and present information with strong communication skills across all organizational levels.
• Prepare our business partners for any changes introduced, ensuring smooth transitions.
• Recommend business decisions that drive results and address customer challenges.
• Depending on your team, daily activities may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record keeping, data management, and dashboard creation.

Required Qualifications

• Enrolled in an accredited university for a degree in Computer Science or a related discipline.
• Strategic thinker with a customer‑centric focus.
• Strong analytical skills and problem‑solving skills – using data to tell a story and make data‑driven decisions.
• Microsoft Power Suite knowledge is considered a strong asset, or experience with comparable automation tools and data visualization tools.
• Curiosity and a willingness to learn and adapt.
• Strong work ethic with a proactive and flexible attitude, eager to contribute wherever needed.
• Excellent time management, planning, and communication skills.
• Ability to build and maintain relationships with various stakeholders; a collaborative team player.
• Understanding of the financial services industry, including wealth and asset management.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• As part of our co‑op program, you will gain early access to Manulife John Hancock’s premier early talent program, GRO, tailored to graduating students! This program is designed to launch your career with the support, structure, and opportunities you need to thrive.

Salary range is expected to be between 52,650.00 CAD - $60,450.00 CAD. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro‑rated based on the length of the work‑term.

#LI-Hybrid

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Recent awards

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender‑Equality Index

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].