Director, MarTech Activation & Personalization

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 125,000 - 175,000; Full time

Benefits offered by this job

Health insurance

Dental

Mental health support

Vision care

Disability insurance

Life and AD&D

Pension and retirement plans

Flexible PTO

Job summary

Manulife seeks a Director of MarTech Activation & Personalization to lead strategy, roadmaps, and delivery of marketing tech and customer journeys. The role sits at the intersection of marketing, data, and tech, driving enterprise-wide adoption of personalized, automated experiences.

You will steer cross-functional teams, shape governance, and champion innovative platforms to deliver measurable impact and scalable growth across digital channels.

Qualifications

• 8+ years leading digital transformation and marketing technology initiatives.
• Extensive knowledge of Adobe and Salesforce platforms (e.g., AEP, Marketo, CJA, AEM; Salesforce CRM/Service).
• Leadership of Agile teams; proficient with project tools such as Workfront, JIRA, and Confluence.
• Post-secondary degree in marketing, business, or technology.
• Exceptional communication and stakeholder engagement in matrixed environments.

Responsibilities

• Lead MarTech Activation and Personalization initiatives aligned to strategic roadmap.
• Drive adoption and change management of platforms across marketing and business teams.
• Provide strategic consultation on personalization, automation, and experimentation.
• Lead cross-functional Agile teams to define, design, and launch new digital marketing capabilities.
• Mentor teams on data-driven decisioning, journey orchestration, and optimization.
• Oversee governance, timelines, budgets, and value realization.
• Stay ahead of MarTech trends and recommend new technologies.

Skills

Leadership

Agile

Stakeholder management

Change management

Marketing technology

Education

Post-secondary degree in marketing, business, or technology

Tools

Adobe Experience Platform

Salesforce Marketing Cloud

Workfront

JIRA

Confluence

Job description

The Director, MarTech Activation & Personalization role offers an opportunity to lead the transformation of Manulife's ecosystem, advancing how we personalize, automate, and deliver exceptional digital-first experiences. As Director, MarTech Activation & Personalization, you will shape the strategy, roadmap, and delivery of technologies and journeys that power customer-centric marketing. You will work at the intersection of marketing, data, and technology, collaborating with leaders to bring our digital ambitions to life through measurable impact and scalable innovation. This is a rare opportunity to lead enterprise-level change that directly contributes to Manulife’s mission of making decisions easier and lives better through modern, data-driven experiences.

Position Responsibilities

• Lead the execution of MarTech Activation and Personalization initiatives outlined in the strategic roadmap, ensuring alignment with business objectives and measurable delivery outcomes.
• Drive adoption and change management of new platforms across marketing and business teams, empowering partners to leverage platforms for improved engagement and performance.
• Provide strategic consultation to marketing, data, and technology leaders on personalization, automation, and experimentation to inform marketing strategy and business growth.
• Lead cross-functional, Agile teams to define, design, and launch new digital marketing functionalities that advance customer-centric omnichannel experiences.
• Mentor teams and business partners on data-driven decisioning, journey orchestration, and optimization practices.
• Oversee governance, project timelines, and budgets to ensure operational excellence, alignment with enterprise marketing strategy, and value realization.
• Stay ahead of digital and MarTech trends, recommending new technologies and innovations that elevate marketing performance and customer experience.

Required Qualifications

• 8+ years of proven experience leading digital transformation and marketing technology initiatives.
• Extensive knowledge and experience with Adobe and Salesforce platforms, such as Adobe Experience Platform (CDP, AJO/Marketo, CJA, Target, AEM, Enterprise DAM), Salesforce MarketingCloud, CRM, Service.
• Demonstrated leadership of Agile teams and proficiency with project management tools such as Workfront, JIRA, and Confluence.
• Post-secondary degree in marketing, business, or technology.
• Exceptional communication, collaboration, and stakeholder engagement skills, with a track record of leading cross-functional delivery in matrixed environments.

Preferred Qualifications

• Knowledge of the financial and/or health services industry.
• Deep intellectual curiosity and ability to connect strategy to execution across complex portfolios, audiences, and technologies.
• Experience integrating marketing technology with analytics, data, and customer journey platforms.
• Familiarity with AI-enabled personalization, segmentation, and next-best-action frameworks.
• Proven experience using technology and automation to accelerate business growth and marketing ROI.

When You Join Our Team

When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary

Location Toronto, Ontario

Working Arrangement Hybrid

Salary range is expected to be between $125,100.00 CAD - $175,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• Health
• Dental
• Mental health
• Vision
• Short- and long-term disability
• Life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

Mission & Values

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.

Awards

We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World's Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index.