Marketplace Operations Coordinator

ASUS; Markham; On-site; CAD 55,000 - 85,000; Full time

Job summary

ASUS is seeking a detail‑oriented Marketplace Operations Coordinator to support and grow our presence across key online marketplaces. This role is responsible for day‑to‑day marketplace operations, including inventory management, order and customer service coordination, promotional execution, and cross‑functional collaboration.

The ideal candidate will ensure operational excellence while supporting revenue growth and a best‑in‑class customer experience across all marketplace platforms.

Qualifications

• Experience in eCommerce or marketplace operations a must.
• Experience managing inventory, orders, and promotions on major online marketplaces.
• Ability to collaborate cross-functionally with supply chain, customer service, and marketing teams.

Responsibilities

• Manage daily marketplace operations: listings, pricing, inventory, and content accuracy.
• Forecast, replenish, and allocate stock with internal supply chain teams.
• Monitor order flow, fulfillment, returns, and cancellations; resolve issues.
• Oversee customer service operations and ensure timely, brand-aligned responses.
• Plan, execute, and manage promotions in collaboration with marketing and sales.
• Ensure pricing/promotions are accurate across platforms and compliant with requirements.
• Track performance metrics and provide insights to improve efficiency and profitability.
• Serve as primary contact for marketplace partners and handle policy updates.
• Collaborate cross-functionally to support business objectives.
• Document and drive continuous improvement initiatives for scale.

Skills

Inventory management

Order management

Promotions planning

Cross-functional collaboration

Data analysis

MS Office

E-commerce platforms

Customer service coordination

Attention to detail

Project management

Education

Bachelor’s degree in Business Administration, Commerce, Supply Chain, Marketing, or related

Tools

ERP systems

Inventory planning tools

Order management systems

MS Excel

Job description

Established in 1989, ASUS is a multinational company known for the world’s best motherboards and high-quality laptops, smartphones, monitors, graphics cards, routers and other technology solutions. Today, ASUS is designing and building next-generation smart technologies to provide incredible experiences that enhance the lives of people everywhere, and employs a diverse workforce of more than 14,500 employees spread across 62 global offices.

ASUS is dedicated to pursuing innovation and the highest level of quality in everything we do. We aspire to become the world’s most admired innovative leading technology enterprise, and our ever-growing portfolio of products and services continues to garner global attention. With its team of 5,000 in-house R&D experts, ASUS is world-renowned for continuously reimagining today’s technologies for tomorrow, garners more than 11 awards every day for quality, innovation and design, and is ranked among Fortune’s World’s Most Admired Companies. Each award is a testament to our relentless quest for perfection as we create technology that enhances the lives of people everywhere.

Position Overview

ASUS is seeking a detail‑oriented, analytical, and execution‑focused Marketplace Operations Coordinator to support and grow our presence across key online marketplaces. This role is responsible for day‑to‑day marketplace operations, including inventory management, order and customer service coordination, promotional execution, and cross‑functional collaboration. The ideal candidate will ensure operational excellence while supporting revenue growth and a best‑in‑class customer experience across all marketplace platforms.

Responsibilities

• Manage daily operations across assigned online marketplaces, ensuring product listings, pricing, inventory levels, and content accuracy are maintained at all times
• Own marketplace inventory management, including forecasting, replenishment planning, stock allocation, and coordination with internal supply chain and logistics teams
• Monitor order flow, fulfillment performance, returns, and cancellations, proactively identifying and resolving operational issues
• Oversee marketplace customer service operations by partnering with internal and external teams to ensure timely, accurate, and brand‑aligned responses to customer inquiries and escalations
• Plan, execute, and manage marketplace promotions, deals, and events in collaboration with marketing, sales, and product management teams
• Ensure promotional accuracy across pricing, discounts, bundles, and messaging, while meeting marketplace requirements and deadlines
• Track and analyze marketplace performance metrics, including sales, inventory health, customer feedback, and operational KPIs
• Generate insights and recommendations to improve operational efficiency, customer satisfaction, and marketplace profitability
• Serve as the primary operational point of contact for marketplace partners, managing platform updates, policy changes, and issue resolution
• Collaborate cross‑functionally with marketing, product management, finance, customer service, and sales teams to support business objectives
• Support process documentation and continuous improvement initiatives to scale marketplace operations effectively

Qualifications

Required Experience

• 1–3 years of experience in eCommerce or marketplace operations, preferably within consumer electronics or a fast‑paced retail environment
• Hands‑on experience managing inventory, orders, and promotions on major online marketplaces
• Experience working cross‑functionally with supply chain, customer service, and marketing teams
• Proven ability to manage multiple priorities, deadlines, and stakeholders in a dynamic environment

Knowledge and Skills

• Strong understanding of marketplace operations, including inventory management, fulfillment models, and customer service workflows
• Analytical mindset with experience using data to identify issues, trends, and optimization opportunities
• High attention to detail with strong organizational and problem‑solving skills
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing marketplace requirements and business needs
• Proficient in MS Office applications, and eCommerce or operations management tools
• Collaborative team player with a proactive, results‑oriented attitude

Preferred Qualifications

• Bachelor’s degree in Business Administration, Commerce, Supply Chain, Marketing, or a related discipline
• Experience working directly with major global marketplaces and their operational tools
• Familiarity with ERP systems, inventory planning tools, or order management systems

Working Conditions:

• Office Only: Typically works in an office environment
• Requires sitting, operating a computer keyboard, telephone, and other office equipment for extended periods of time