Marketing Operations Associate MMS

Becton Dickinson; Mississauga; On-site; CAD 60,000 - 110,000; Full time

Job summary

BD Canada seeks a Marketing Operations Associate MMS to manage tactical marketing activities, elevate brand at conferences, and oversee the Customer Experience Centre. You will coordinate end-to-end customer engagements and support conference and demo execution with cross‑functional collaboration to meet KPIs.

The role focuses on logistics, inventory management, vendor coordination, and travel within Canada and the US, with a heavy emphasis on ensuring high‑quality customer experiences and brand

Qualifications

• Minimum of 1–3 years sales/marketing experience in the healthcare industry.
• Understanding of the Canadian Healthcare space.
• Pharmacy training is an asset.

Responsibilities

• Customer engagement execution aligned with defined marketing objectives and KPIs.
• Managing local inventory in service depots to ensure timely delivery.
• Equipment maintenance and readiness for demonstrations.
• Own and optimize Customer Experience Centre operations and scheduling.
• Plan and execute conference strategies, track budgets and ROI.
• Coordinate lead capture and ensure timely follow‑up.
• Travel up to 15% within Canada and the US for BD meetings.

Skills

CRM platforms (Salesforce)

Education

Bachelor’s Degree or College Diploma/Certificate

Tools

Microsoft Office

Salesforce

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The BD Medication Management Solutions (MMS) business combines proven technology with actionable intelligence to prevent medication errors, improve clinician productivity, increase predictability of medication availability, and improve organizational financial performance. At almost every point in the acute or non-acute medication use or management process, safety, efficiency, and costs can be favorably impacted with BD Pyxis™, BD Parata™, BD Alaris™, BD Rowa™ Dose, BD Pyxis™ MedBank, BD Pyxis™ PharmacyKeeper™ and BD HealthSight™ solutions. The Marketing Operations Associate MMS is responsible for independently managing and executing tactical marketing activities associated with BD Canada. The role will work as part of a cross‑functional and collaborative team that is responsible for developing and executing a marketing strategy with respect to customer engagements. The marketing operations associate will gain valuable skills in developing competencies in marketing execution, communication, and business acumen. This role will focus on enhancing our brand at conferences and customer engagements, managing capital equipment logistics across the acute care and retail pharmacy space, and oversight of the MMS Customer Experience Centre ensuring high‑quality customer experience and alignment with brand standards. This role is responsible for coordinating and executing end‑to‑end customer engagement and conference strategies, ensuring alignment with commercial priorities and measurable business outcomes supporting commercial teams with conference and demo execution and will report to the marketing leader for the BD Medication Management Solutions business. The role contributes to the achievement of marketing performance objectives through effective planning, execution, and continuous optimization of marketing operations activities.

Job Responsibilities

• Customer Engagement Execution: Working with Product Managers to plan and execute customer engagement activities aligned with defined marketing objectives and KPIs
• Managing local inventory in service depots to ensure efficient & timely delivery of products
• Equipment maintenance: Ensuring equipment is operational and ready for demonstration
• Ownership of booking, and preparing and testing of equipment, in the Customer Experience Centre
• Own and continuously improve Customer Experience Centre operations, including scheduling, readiness, and stakeholder coordination
• Conference Planning: Working with Product Managers to establish and execute on conference strategies across all platforms, including tracking budget utilization and optimization
• Working with Marketing leader to manage and optimize conference budget
• Manage MMS Conference Calendar, conduct pre‑ and post‑conference meetings with relevant stakeholders, establishing conference and event success metrics, and evaluating return on investment
• Managing lead capture and dissemination: Ensure quality and timeliness of lead management processes to support commercial follow‑up effectiveness
• Working with the conference and shipping vendors on booth and equipment logistics and set‑up
• Drive vendor coordination and proactively resolve logistical challenges to ensure seamless execution
• 15% Travel, overnight travel within Canada and the US for BD Meetings

Education and Experience Required

• Bachelor’s Degree or College Diploma/Certificate. Minimum of 1-3 years sales/marketing experience in the healthcare industry, with an understanding of the Canadian Healthcare space.

Knowledge and Skills Required

• Excellent analytical and quantitative skills
• Working knowledge of CRM platforms, including Salesforce, and their application in marketing campaigns
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Strong strategic planning and prioritization skills, with the ability to design and implement efficient team‑wide processes
• Highly adaptable and resourceful, with the ability to manage multiple priorities and deliver results in a fast‑paced environment
• Demonstrated critical thinking and problem‑solving skills, with the ability to identify alternative approaches and drive successful outcomes
• Excellent critical thinking, problem‑solving, and technical skills
• Strong written, verbal, and presentation communication skills
• Strong project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines
• Ability to influence cross‑functional stakeholders and drive alignment around marketing priorities

Preferred Qualifications

• Pharmacy/Pharmacist training an asset
• Experience in Pharmacy Automation an asset

Remote or Field‑Based Positions

For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID‑19. In some locations, testing for COVID‑19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Salary Range Information

$60000 - $110000 CAD Annual

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills

Primary Work Location CAN Mississauga - Derry Road West Additional Locations Work Shift We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real‑life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible.