MDS Associate Territory Manager -British Columbia

Becton, Dickinson and Company; Mississauga; Hybrid; CAD 60,000 - 110,000; Full time

Job summary

BD is a global medical technology leader. The Associate Territory Manager, Medication Delivery Solutions (MDS) role is a hybrid sales and territory support position reporting to the National Sales Manager, driving growth and customer engagement across Canada with a focus on British Columbia and nearby regions.

Travel and on-site support are required as needed. The role involves building strong relationships with hospitals and distributors, handling quotes, coordinating samples, and supporting

Qualifications

• 2 years of customer service or sales support experience in healthcare preferred.
• University or college degree required.
• Valid driver's license with clean driving record for 3+ years.

Responsibilities

• Support customers with inventory updates, backorders, allocations, and rush shipments.
• Establish and maintain relationships with hospitals and distributors.
• Process customer quotes and on-site conversion support as needed.
• Coordinate sample orders and assist regional conference planning.

Skills

Customer service

Sales support

Travel availability

MS Office

Education

University or college degree

Tools

SAP

JDE

Salesforce

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Reporting to the National Sales Manager, the Associate Territory Manager, Medication Delivery Solutions (MDS)- British Columbia is a hybrid sales and territory support role responsible for driving growth and customer engagement across British Columbia, while supporting other Canadian provinces as required. Working closely with Territory Managers, Clinical Specialists, Marketing, and Operations, the Associate Territory Manager helps execute territory business plans, deliver exceptional customer experiences, and achieve commercial objectives. In addition to providing territory sales support and serving as a primary point of contact for day-to-day customer inquiries, this role carries direct selling responsibility for three MDS product portfolios: Hypodermics, Gravity Syringe Disposables, and Port Access Needles. The successful candidate will build and maintain strong relationships with key decision-makers and influencers, identify growth opportunities, drive portfolio sales performance, and support business retention across the assigned territory. Must be located in Vancouver or surrounding areas, British Columbia.

Job Responsibilities

• Support customers with (but not limited to) inventory updates, backorder management, allocations, drop shipments, substitutions, product cross-referencing and rush shipments
• Establish, develop and maintain strong relationships with key contacts within hospitals and local distributors within the territory
• On-site conversion support when required
• Sample order coordination
• Processing of customer quotes
• Support for regional conference planning, as required
• Processing and dissemination of Notices of Conversion for supported territory
• Management of BIC (BD In Service Consultant) travel and lodging including processing of payments
• Perform post conversion audits in assigned territory
• Overall customer front line support for assigned territory
• Participation in RFP execution of the pre-during and post phases
• Ensure retention and drive growth across 3 assigned product portfolios (Hypo, GSD and Port Access) within the territory by executing on the strategy and establishing strong customer relationships with key stakeholders including clinical and procurement
• With a thorough understanding of the customer and the portfolios, represent value propositions to customer base within the territory
• Uncover and share competitive intel and market insights
• Adhere to all company policy and procedures
• All other duties as required

Education and Experience

2 years experience in a customer service, sales support, customer facing role; healthcare industry experience strongly preferred University or college degree. Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.

Knowledge and Skills

Ability to travel 20% of the time, including overnight travel. Self-motivated, takes on additional responsibilities, and manages priorities with minimal supervision. Strong knowledge of Microsoft Office software including Excel, Word, PowerPoint, Outlook Ability to prioritize and multi-task to get things done quickly Strong organizational and interpersonal skills with a creative mindset. Excellent verbal and written communication and presentation skills required in a variety of presentation settings: one-on-one, small and large groups, with peers, and with senior leadership. Ability to identify issues and develop effective solutions. Efficiently manages time and prioritizes tasks. Analyzes data to make informed decisions and strategies. Flexibility to adapt to changing market conditions and client needs. Takes initiative, perseveres even in the face of obstacles and demonstrated passion for what they do. Proven problem-solving skills. Uses logic and methods to solve difficult problems with effective solutions. Maintains working knowledge of BD MDS products, competitive devices and application of products Effectively builds strong relationships with internal an external customers to develop loyalty, drive growth and demonstrate sales effectiveness Must be able to travel to the US for training and meetings.

Preferred qualifications

Proficiency with SAP and/or JDE is an asset. Adept with CRMs, specifically Salesforce.com, preferred.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. You can learn more on our career site under "Your Career at BD".

Salary Range Information

Salary Range Information: $60000-$110000 CAD annual

Required Skills Optional Skills . Primary Work Location CAN Mississauga - Derry Road West Additional Locations Work Shift

We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible.