Maritime Support & Operations Specialist

SevenCs GmbH; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Dental Insurance

Extended Medical Insurance

Disability Insurance

Employer Pension Plan

Job summary

A leading maritime services provider is seeking a customer support specialist to assist shipping companies and vessel operators. Responsibilities include delivering exceptional customer service, managing accounts, troubleshooting technical issues, and supporting sales efforts. Qualified candidates should have a Bachelor of Science in Maritime Transportation Management Engineering or related field and at least 5 years of relevant experience. Additional perks include dental and extended medical insurance as well as a pension plan.

Qualifications

• Minimum of 5 years of experience in maritime services spanning vessel operations, navigation, customer support and terminal operations.
• Fluent in English.

Responsibilities

• Deliver exceptional customer support to shipping companies and maritime clients.
• Create and manage accounts for new vessels.
• Troubleshoot technical issues with digital charts and vessel systems.
• Participate actively in 24/7 support shifts.

Skills

Customer support

Technical troubleshooting

Sales support

Communication

Education

Bachelor of Science in Maritime Transportation Management Engineering or related field

Tools

Salesforce CRM

Job description

Your tasks

• Deliver exceptional customer support to shipping companies, vessel operators, and maritime clients across the Americas.
• Create and manage accounts for new vessels, including administration, registration, and compliance with international maritime regulations.
• Serve as the primary point of contact between customers and internal departments to ensure smooth coordination of maritime services.
• Assist the sales team in handling inquiries and providing accurate quotations for digital charts, publications, and other ChartWorld maritime solutions.
• Coordinate and manage installation requests for electronic navigational charts (ENCs), publications, and maritime software, including pre‑installation checklists and all associated administration.
• Provide direct support to crews and shipping company personnel via phone and email, whether vessels are at sea or in port.
• Troubleshoot technical issues with digital charts, e‑navigation software, and vessel systems efficiently and effectively.
• Log, track, and resolve customer cases within established KPIs using Salesforce CRM.
• Support clients with electronic chart loading, updates, and verification of chart subscriptions and PAYS (Pay‑As‑You‑Sail) positions.
• Assist customers with chart sales, renewals, and tailored digital navigation solutions.
• Manage software registration, activation, and licensing for onboard systems.
• Update and maintain the FAQ/Knowledge Base to ensure accurate and up‑to‑date guidance for maritime clients.
• Collaborate with sales, technical support, and product development teams to ensure a seamless and professional customer experience.
• Participate actively in 24/7 support shifts, providing round‑the‑clock assistance to vessels and shipping operators.

What We Need From You

• Education: Bachelor of Science in Maritime Transportation Management Engineering or related field
• Experience: Minimum of 5 years of experience in maritime services spanning vessel operations, navigation, customer support and terminal operations.
• Terms of employment: 36 months
• Language of work: English

What Is In It For You

• Dental Insurance
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• Extended Medical Insurance (Prescription drugs, Vision care, Paramedical services)
• Disability Insurance
• Employer Pension Plan
• Location(s) of work: 1112 West Pender Street, #906, Vancouver, BC, V6E 2S1, Canada & Remote Work / Hybrid

Contact information

• Juliana Araujo Sa
• Phone: [phone]
• Email: [e-mail]

About Us

Teledyne ChartWorld and SevenCs was established with the desire to make commercial shipping safer and more efficient. The main areas of activity include the development of concepts for optimized digital route and voyage planning, the equipping of ships with digital navigation systems and charts as well as the installation of supplementary software products. Today, we are the market leader for ECDIS as a service, and a driver of digital navigation and automated voyage planning tools. The company operates from offices in Germany, Singapore, Cyprus, Canada and Japan.

Teledyne ChartWorld and SevenCs is an Equal Opportunity/ Affirmative Action Employer. We believe in providing equal opportunities to all and emphasize on diversity and inclusion.